Taco Bell — Restaurant in Placentia

Ordered and brought my food home two days ago, saw as usual they didn't get my order right. So I called the store and spoke to a woman working there who I explained the situation to. She told me she would take down my name and that the next time I came in, I would get something to compensate for paying for something and not getting it on my order. So I go in today, two days later, and try and explain this at the counter. Granted, they were swamped with a whole team of youth athletes dining in the resteraunt. However, to be completely ignored at the counter is frustrating. So I tried the drive thru after so I could actually speak to someone, and then, as expected, they tried to give me a hard time about getting what I was explaining. First, they said my name wasn't there, and then I needed to verify when I called and who I spoke to. So I found the exact date and time I called on Sunday at 2:30p.m. and told them the person I spoke to didn't give me their name or tell me I needed to provide it. They then said they could not do anything as they had to avoid scams. I personally find this insulting and unprofessional when I literally just wanted either my money back or some sort of compensation for what I paid for. To be accused of trying to scam Taco Bell for two tacos is just ridiculous and asinine to suggest. Eventually, they did provide the items they said they would, but only after pleading my case again. Next time, I will absolutely ask for any name of anyone I speak to if this happens again. Making promises after mistakes, then accusing the person who you have already caused issues to, even. More. Issues. This location makes great food, but the staff could be more understanding and less accusatory to their customers, especially when it was their mistake that caused the...

I give 2 stars because the food is better here than the Savi Ranch location. Seems like Savi Ranch is greedy with their stuff and always give me very small sized burritos. So this location can get my 2 stars but as far as service....no. just no. I came later in the night because I work late. When I got to the window to pay and pick my food up, the associates were playing around too much. One guy was laughing constantly at everything anyone said in there. Then him and another guy stood by the drink fountain and talked quietly, they both turned around and looked at me and then looked at each other and laughed. I felt something was off like they were messing with my food or something I'm not sure. I prayed I wouldn't get sick from it. That was rude and very...

This location screws up my order EVERY TIME! the majority of those times I was missing an entire item. The other times I let them know I’m ALLERGIC to sour cream, and sure enough, every single time they poison me. They’ve been out of Mexican pizzas since they came back, and icing on the cake, they charge more than other Taco Bell’s! The next TB is a 30-40 minute drive round trip for me, so I go back to this horrible location, in hopes they have fixed their oblivious staff. But after many years, it’s just gotten worse. Got 3 items this morning, nothing else, so I was optimistic. Two bean burritos and a spicy potato taco. Got home, 1 burrito and a spicy potato taco. Kind of feels like someone is just stealing your money from me. 0stars...