Washington's Do It Best Hardware Plain City — Local services in Plain City

Went to go buy some weed and feed for my yard and some water softener salt on my day off… I hustled 10 miles to get there before they closed… I made it with seven minutes to go. I knew exactly where I was going and what I was getting, and it would only take me one minute. So I hustled through the front door and the guy at the cash register looked at me, pointed at his watch, and said just a heads up you got seven minutes. I believe that was the rudest thing I’ve ever seen from customer service in a long time… Not just the words, but his actions… Needless to say , they just made me an ace hardware customer! I was about to drop $60-$70 on some water softening salt and some weed and feed… ace hardware could take care of me now with two minutes to go… May be you should train your customer service a...

I looked all over Columbus to buy Pratt and Lambert exterior paint. I found P&L interior paint, but no one had the exterior Accolade with primer. This is the best paint, lasting up to 15 years when I used it last and so easy to apply with only one coat.. Clean up with hot soapy water. I finally found it at Washington's Do it Best Hardware in Plaincity. Along with service that no one can match from the big box stores. And, with multitudes of Hardware, and a bonus, someone to tell you where it is in the store! It is much bigger than one would think wit a vast inventory of what you might need to fix most anything on one side, and an,,,,,,,,,,,, Added bonus, a NAPA store is on the other side with lots and lots of car...

Customer service is key to a good business. If you want to see what not to do, this is the place! I called in asking about a product to make sure it was in stock before making the extended hour plus drive. (I had checked with the Sunbury location and was told this store had it in stock.) I asked if the product could be held so it was not sold and I would have a wasted trip. I was cut off mid sentence with a disgusted “NO”, followed by a “this is a first come first serve business, sir.”

I’ve never had an issue with any of the other Do It Best locations or any other business holding items until the end of the day and have had items held at this location previously.

If you can avoid this location, I...