Kool Toyota — Local services in Plainfield Charter Township

UPDATE: Horrible response from dealer; this is my honest experience, not a short-sited review AT ALL. She literally lastly left me a rude text and silenced the conversation. I’m allowed to ask questions, it’s ridiculous she was annoyed and rather wanted to give my money back. The only part of the response accurate is that we weren’t compatible CLEARLY. And disregarded the part where they were WRONG about the body side moldings which are available, and will be put on elsewhere tomorrow. If you want a nice vehicle and great customer service, I’d go elsewhere and can gladly recommend a few other dealers. People who are truly sorry don’t make excuses for poor treatment. I stand by my review.

The biggest star for the vehicle itself, and a star for the gentlemen who helped me (the manager and the boy who completed the sale). I began with Olivia, who didn’t like me asking questions, eventually offering me back $43,500 I prepaid because “it doesn’t sound like this vehicle is working out for you”. She sent me one last text before muting the conversation, and I never heard another word from her. Regardless of what they claim, there is definitely pressure to buy warranties. And lastly, so much hassle over body side moldings supposedly not being in stock/only available to “built” vehicles….. parts are available on your website! I have an appointment next Wednesday, with my local dealer who was beyond patient and went the extra mile to sort the confusion and order them for me. No courtesy call after my purchase, but no surprise based on her interactions with me. Happy with the car, but not necessarily the...

I had a great experience purchasing a vehicle from Kool, and I’d highly recommend them to anyone in the market for a new car.

For a few months, I was a passive buyer, waiting for the right time to make a purchase. Initially, I connected with Hannah to discuss a few options as I started thinking about a future purchase. Honestly, I was hesitant to share my contact information because I didn’t want constant follow-ups while I was still deciding. However, Hannah struck the perfect balance—she provided helpful information without being pushy, which I truly appreciated. If it weren’t for her approach, I wouldn’t have continued working with Kool.

When I was finally ready to buy, I reached out to Hannah about a specific vehicle and was given a no-haggle purchase agreement that I felt was fair. In the past, I’ve explored other ways to buy vehicles to avoid the typical dealership experience, but this was completely different. The process was straightforward, transparent, and stress-free.

Within two days, I was driving away in my new vehicle, and every step of the process was smooth. Hannah had the vehicle ready for me and spent time going through the vehicle's features. Everyone I interacted with at Kool was great to work with. I had already been using their service department for another vehicle and have always been pleased with the friendly and reliable service. Because of that positive experience, I wanted to give them the first opportunity for my purchase, and I’m so glad I did.

If you're looking for a dealership that offers great service and a fair, no-pressure experience, I highly recommend giving Kool and...

Purchased a XSE Camry 6/9/22. This is the first review of a dealership experience I have ever written. The reason is because of MCSC (Sales) Adam Bock. It is only because of his candidness, sincere commitment to our needs & professionalism that we decided to go with Kool Toyota and not the other Toyota dealership in the area first visited. Furthermore Adam made himself available to us at all times (even calling us back on his day off via checking his VM) especially after the initial transaction/deposit was made. He is direct, knowledgeable and personable. We have never had an experience like that. This made the transaction easy and comfortable. This made us excited when we left. The acting F&I manager (Business Manager Jorel Davis) was stress free and equally satisfying. Jorel understood my needs offering options that best fit our long term needs. He too deserves credit for representing Kool so well. The dealership overall is welcoming with sincere friendly smiles and greetings and has that smaller unintimidating feel about it. My wife who was a career dealership office manager felt the same way and was impressed. I believe the overall long term staff says a lot about why it works. Experience, straight up answers and no high pressure up sells. This is my first Toyota and this dealership will be my go to for sales & service. Definitely give this a look before you buy elsewhere. PS... No! I do not know any of these individuals personally and met them only the first time when I walked into...