Office Depot — Local services in Plano

HORRIBLE experience with Jeff at the Print counter. As soon as I walked up to him, he immediately demanded "Did you check in", even though I was the only person there. No "How can I help you" or any pleasant greeting. I proceeded to tell him I had a few things I needed printing, and asked if I could e-mail it to him to print. He then continued very impatiently, "Okay what? a letter? a banner? What?" I told him one of the things I needed to print was a double sided business card for same day printing (which was something I've come to the location previously multiple times to get printed). He just stared at me incredulously and said "we don't do that". When I explained that it is something I've had done before here, he said "No" and continued to just shake his head. I offered to pull up an old receipt on my phone so he could see what exactly was done before. As he was importing the images to print on his computer, he continued to shake his head, say this isn't what they do, and was overall very badly mannered. He asked me how many I wanted to print, I said 200 and he just gave me this very impatient look. After a few seconds, I asked if he could actually do 300. Instead of being happy for a larger order, he gave a very exasperated sigh and gave me more attitude of changing the number I wanted (even though he hadn't even gotten to the screen to select the quantity to print yet). He then waited until AFTER I paid to tell me that the cards would be ready tomorrow (even though I paid for Same Day Cards, which is more expensive). I was expecting them to be printed right then and there since it was Same Day Cards and that's what had been done at the store previously. This was a very disappointing experience, and I've lost a lot of respect for this location...

Worst customer service ever. Walked in, 4 employees standing behind registers, 2 stocking products, all of them around acting as though they were too busy to help me. No other customers in site. Looked at them waiting on any of them to greet me and ask me if I needed assistance, nobody stepped up after 5 min. So I finally screamed out, “Would anyone like to help me today, or is stocking more important than a current customer in the store?” Finally the store manager walks up and says, “I guess I’ll help you.” “You guess?” I replied. “I’m here now”, he said. Wow, “How long do you teach your employees to acknowledge customers when they walk in the door?” He replies, “15 minutes!!!!” What kind of lack of customer service is Office Depot offering to make customers wait 15 minutes before being greeted and assisted. The is unacceptable for any customer related business to wait this long, especially with no other customers, and that many employees standing around doing nothing!!!!

Mangement is rude and unapologetic, and has no customer service skills. Since he is the leader of the store, employees follow suit.

Terrible customer service, find another location....even if you have to drive to...

I come here often and always have a pleasant visit. What I need is in stock and my pick-up orders are super quick. But today was the first visit that caught my attention.

Lisbet was a breath of fresh air while interacting with a store employee and requesting assistance. I asked her where an item was and she did not hesitate to tell me she did not know. But instead of stopping there, she could continue to say. But let me find out for you and did. Well I was looking in the section where the other employee advised me where it could be, she advised, who I believe is a manager, on what I was looking for and sent him my direction.

After finding my item she checked me out and answered all my questions. It was the first time I didn't feel tense asking if the price matched their website or return policy if the item didn't work. (Not here but other places)

She engaged in my small talk and thanked me for coming. It was the small things that made this visit more...