Hobby Lobby — Local services in Plano

I heard great things about this place, and while the store layout and merchandise in stock was wonderful, the staff does not have any training or knowledge of accommodations when it comes to interacting with disabled persons, so much so that it made me feel unsafe and I will not be coming back to or recommending HL to anyone. They also had social distancing and mask signs on the doors, however it seemed like no one was making an effort to observe and fulfill these things. Very disturbing.

Keep in mind that the majority of disabilities are unseen. You cannot see if someone deals with chronic pain, you cannot see if someone prefers to communicate with sign language or text instead of speaking, you cannot tell just by looking at a person that they are having a panic attack. therefore, you must always err to the side of caution to create space for these things instead of assuming a person is able-bodied and can handle situations as someone that has not experienced abuse.

1. if you want someone's attention, approach them from the front. It's unreasonable to expect someone to acknowledge you if you are following them (they could be hearing impaired), especially if they are wearing earplugs/headphones. many people have also suffered trauma and do not feel comfortable with being followed or being approached from behind, so much so that being followed or being in enclosed or overcrowded spaces can trigger panic attacks. Both of these apply to this situation, which is why I mentioned the lack of social distancing.

2. if customers cannot use their own/reusable bags (or other support devices), this information needs to be posted at both all main entrances AND on the company's website to allow opportunity for preparation. Some people use their own bag for sanitation purposes. Some people do it because it's convenient. Some people do it because they have problems with chronic pain / proprioception. Adding a large, heavy, bulky cart or basket to that equation makes the retail experience more arduous than necessary and does not provide opportunity/accomodation for an enjoyable or safe experience. .

3. don't assume customers are speaking. There are many non-speaking persons that retail shop. Assuming people can speak and/or hear is oralist/audist/abelist.

4. leading the conversation with accusations and only telling people what they "can't do" is violence.

5. this is further escalated when you do not create space by ASKING what a person needs to have their needs met and feel safe/comfortable while in your store. Imposing your own abelist solution to what you think is a "problem" is without a person's consent is intrusive, violating, and further harms disabled (and abled) individuals in many ways.

6. if someone tells you they don't feel well (just says that they are leaving or want to leave, pandemic or no), let them leave. Finding ways to inhibit (disabled) people from departing an unsafe space after subjecting them to harassment and discrimination is continued bullying...

This is my “go to” Hobby Lobby. I have not been crafting in a bit so I haven’t been there in a while. I was on my way to JoAnnes when I remembered that there is a fabric section there. I found the exact fabric I needed. I rang the bell and patiently waited for someone to arrive. It only took about a minute. Anne, who was putting up some display items in the next row (I had walked by and seen her there) comes out looking around obviously for another associate. She does not say “hi” I’m looking right at her. I have my fabric on the table. She is still looking around for another associate. Then turns to me and says in a slightly aggravated voice “can I help you.” I asked for three yards of my chosen fabric. She still has had zero customer engagement with me. In case she reads this my answers are “my day is going good”, “looks like you’re having a busy day”, “I’m looking forward to seeing the new fall items.” Her physical attribute is obviously that I’m interrupting her day. She is just measuring and cutting as fast as she can. She forcibly pushes the fabric toward me. Again our interaction should have been “no that is all I needed today” and “I hope you have a great day”. Instead I said “i deal with a lot of pleasant people in my day, and you’re not one of them”, she said “Thank You” and I walked away. I talked to Michael on my way out and told him what had happened. Ultimately I’m a customer who needs help. I have no idea what you have going on in your day. I should not have to feel bad for interrupting what you’re doing, nor should I be the brunt of it. I can only hope that she treated the next customer better than...

Bob the store manager and Alex the assistant manager are both sorry excuses to be employed in management. I went to purchase some items and one item was not marked so Katie called for pricing and Alex was too lazy to come look at the item and get a correct price which was 7.00 instead they charged me 39.00. I was a trusting Customer and when I got to car I had looked at a sale and seen the item for 7.00 and went back in and asked to speak to manager which Katie had called Alex up but Bob was over hearing I wanted to speak to someone and he said could he help I started explaining what happen and before I could get it all out he was making excuses that online is different pricing ...i said this is ur add oh Alex will get it taking care of ...well they charged me 120.00 for a 7.00 item and I called back and spoke to manager Bob he's going to explain it's my banks fault that they deducted it from my bank...Bob was rude and made excuses for their mistakes. Very dissatisfied with the Plano hobby lobby on 15th st. Just can't stop thinking how it's my banking instutes fault that the manager and the assistant doesn't comprehend Customer service and how to correctly do a return without screwing a valued Customer. Bob must not understand how he gets his pay check. If I stop coming to your location and go across the street to MICHAEL'S....THEN BIG BOB WON'T HAVE A PAY CHECK....so, Bob THANKS FOR...