Firehouse Subs North Central Expressway — Restaurant in Plano

First of all, I love Firehouse subs, just not this Firehouse subs.

We have eaten here twice, and that was more than enough to know we won't again. Service both times had felt awckward and unwelcoming. The term "side eye"best fits the employee manner of interaction with us. Each time they took our order, however neither time did it feel like they were engaged or cared.

Both times the food was crushed and compressed when we unwrapped it, though it tasted reasonable to what was expected. Besides appearance the first time the food satisfied. The second visit however made me so sick that I considered the emergency room and cancelled all next day plans to recover.

The first time we ate in, the second we took to-go, as we felt cramped while seated as they didn't have much room inside for standing customers, so they are forced to stand nearly on top of seated customers. The whole place just feels cramped and unwelcoming in contrast to other locations.

Over all at this time, avoid this location unless they get their business sorted out. Unfortunate for us as the location is...

I came in for my lunch break to grab a bite . When I came into the establishment, the line was all the way to the door. So I placed my order online, hoping it can be started to be worked on. After placing my order , I told the worker I was picking up an order and my name . The staff reassured me it was being worked on . Nobody checked online order tickets. After 15mins of waiting another staff member asked my name for my order and stated it would done in a few minutes. I waited another 15 mins , no order. All the customers that walked in received orders and pick ups . I asked the staff again and the staff stated my online order just came in . I told the staff I was on my lunch break which is only 30 mins. Staff just placed my order on the counter after 5 more min of waiting. The food was okay. But it wasn’t work waiting 30 plus mins . A sub shop should not take that long to prepare...

I can only assume this is a franchise location, as the cleanliness and the tidiness of the restaurant is poor and not what I have experience in the corporate own locations I have visited. Both men's and women's bathrooms were filthy with overflowing trash and dirty toilets that my kids wanted to go to a gas station for the restroom. Additionally the drink fountain area was a mess too, and it looked like it hadn't been cleaned in months with splatter stains, and even bits of food on the ice dispenser, that being said there was no ice until a guest requested it filled. The overall appearance of the location gives the sense that cleanliness is unimportant to the owner, which is pretty sad given the location isn't all that old. The one bright spot was the individual working, he...