IHOP — Restaurant in Plano

We were there on March 29, 2025. As a loyal customer, I feel compelled to share! I JUST COULDNT PASS UP THE OPPORTUNITY TO REVIEW THIS EXPERIENCE, in hopes that it will prompt a thorough retraining of your managerial staff, particularly the manager on duty, Alex, to prevent other families from enduring similar dissatisfaction. Our visit began with promise as we arrived with my daughter and young grandchildren, ages 3 and 4, excited for a meal together. We were promptly seated and given menus, and knowing our order beforehand, we placed it quickly. To your staff’s credit, the children’s smiley face pancakes arrived within five minutes—a delightful start for the little ones. However, this efficiency was overshadowed by a significant misstep: the adult entrees, including my highly anticipated Poblano Eggs Benedict, took an additional 30 minutes to arrive. By then, the children had finished eating and, as energetic 3- and 4-year-olds do, became restless, making it nearly impossible for us adults to enjoy our meal. This lack of timing coordination reflects poorly on kitchen and staff management—a critical area needing improvement. When our food finally arrived, my Poblano Eggs Benedict was a shocking letdown. The dish, which I consider a signature offering, was missing its defining elements: the poblanos and meat. What was presented was little more than bread topped with two pitifully small poached eggs—a plate that should never have passed quality control in the kitchen. This was not merely a culinary oversight; it was a failure of oversight and standards. I brought this to the attention of your manager, Alex, expecting a reasonable resolution. Instead, I encountered dismissiveness that compounded our frustration. His offer to “discount” the dish resulted in a mere $2.98 reduction at the register—an insult rather than an apology. This response demonstrated a lack of accountability, empathy, and basic customer service principles that one would expect from someone in a leadership role. While our server’s neglectful service was also subpar, it was Alex’s handling of the situation that turned a disappointing meal into an experience warranting this review. I urge you to take this matter seriously by implementing immediate retraining for Alex and, potentially, your broader managerial team at this location. Kitchen Coordination: Ensuring all meals for a party are served together, or at least in a reasonable timeframe, especially when young children are involved. Quality Control: Empowering staff to recognize and rectify substandard dishes before they reach the table. Customer Service Recovery: Training managers to listen actively, respond empathetically, and offer meaningful solutions rather than token gestures that dismiss valid concerns. IHOP has the potential to be a family-friendly dining destination, but this experience fell far short of that promise. I hope you’ll use this feedback as a catalyst for change, ensuring that future guests—especially families—leave satisfied rather than disillusioned. I am happy to discuss this further if needed and await your response on how you plan to address this...

When we walked in we waited at the door for quite some time. There was only 2 other tables with customers. Once we got sat down we waited another 10-15 min before the waitress came and got our drink orders. 🤦‍♀️. My partner even went to wash his hands n came back. Still no server. Again ONLY 2 table with customers. I finally went to use the ladies room n Lorrrrrd. That restroom was horrendous!!! Both stalls had toilet papers all over the floor. Poop toilet papers. One had poop not flushed. I was nervous to eat there. I wanted to take a pic of the lady restroom but my stomach too weak. My stall had NO toilet paper. 🤦‍♀️. Went to wash my hands n NO hand paper towels. 🤦‍♀️. The table next to us been waiting FOREVERRRRR for their food. So did we. As we waited patiently EVERY customer that walked in they all had to wait. N wait. I work in restaurants for 7 yrs. Never seen a service this SLOW!! Especially when the place only had 2 other tables. We didn’t leave bcuz it was late n nothing else was open besides fast food. Never again! SMH. Update::: To why we WALKED out. When our son burger came to the table his patty was raw. We sent that back. My entree went to the table next to us. My partner entree went to the other table in front of us. That customer pick up the avacado burger to look at it. N noticed it wasn’t his order. He tells the waitress. She picked it up n proceeds to bring it to us. 🤦‍♀️🤦‍♀️🤦‍♀️. No mame . So we paid for the appetizers n...

We stopped by at the middle of the night, from our road trip. It was our second time at this location, and we were highly disappointed. There were two servers , almost empty restaurant, and we have waited 5 minutes till someone would at least seat us. In between the whole empty tables, we were seated tight next to the people who were obviously under some influence of alcohol after some party, so we were listening all the nasty talks. On the top of that we were waiting for the food of about 30 minutes, and none was cooked fully. My crepes was rather half-way done. The one lady server was trying her best, other one was watching the videos on the couch in her flip flops. As well, i did not like how the servers were without masks or anything that would show the covid-precautions. As much as i like ihop, me and my husband went home hungry, disappointed and tired from the “drunk party” at the next table. I usually not post negative reviews, unless i consider that the service must necessarily be improved! The owner must check out his employees at night shifts, as well as instruct them that if there some people “after party” they should be placed away from the normal people who just looking to eat without any “situations” as well as servers must contribute to a professional appearance and chef must cook his food in full. We will be looking for other ihop locations...