Planet Fitness — Local services in Plano

I've been working out at this gym for about 8 months now, and I have to say , it's been a game-changer for me, mostly thanks to my trainer, Gina. She's been nothing short of amazing. She takes her role seriously, and it really shows. Every complaint I’ve had about my body from tight calves that caused ankle soreness and inflammation to persistent lower back issues, she’s addressed head-on with targeted exercises and stretches that have made a huge difference.

One thing I really appreciate is how focused she is on proper form. I used to get sharp pains in my shoulder joints during chest workouts, but Gina patiently worked with me to strengthen the supporting muscles and dial in the technique. Now, even after heavy chest days, I’m pain-free.

Another standout experience was during Ramadan. I was fasting and expected to feel drained, but with the customized diet plan Gina created, I actually gained muscle and lost fat at the same time. She’s incredible with nutrition whether you're vegan, vegetarian, or have specific needs, she’ll build something that works with your lifestyle.

As for the gym itself, the equipment is pretty average not the latest and greatest but they are currently renovating, so fingers crossed for some upgrades soon.

One area that definitely needs improvement is the management. Communication is seriously lacking. If you have an issue, you’ll often get bounced around from person to person with no clear answer. I recently had a frustrating experience trying to resolve a double charge on my account and wish they were more organized and transparent.

That said, the front desk staff is always welcoming and friendly. Big shoutout to them they help keep the vibe positive.

All in all, the personal training has been 5 stars thanks to Gina, and I’m hoping the rest of the gym catches up once renovations and management kinks...

DO NOT COME HERE

I’ve been a loyal member at this Planet Fitness for a long time and used to really appreciate the facility. Unfortunately, a series of troubling interactions with certain staff members completely changed my experience.

It started when I noticed a loose screw on a machine and reported it. One staff member, Hamza, was professional and helpful. But when I brought it up to another employee, Mario, I was dismissed with, “I don’t really care about it.” I was only trying to help, so the response was shocking.

To management’s credit, KJ (the General Manager) handled the issue professionally, and I even left a 5-star review praising him, Hamza, and Adonis for their great service. Unfortunately, the same problems with other staff continued.

On August 5th, while trying to help again with the same piece of equipment, I was confronted by Christine (maintenance staff). Instead of addressing the issue, she became hostile, used profanity, and threatened me. I reported this, but instead of resolving it, another staff member, Chavez, escalated the situation further and told me to leave. KJ eventually stepped in, reviewed camera footage with me, and again handled things calmly and professionally.

Later that same day, after leaving the gym, I was approached in the parking lot by a man who threatened me. Police were called, and it was confirmed he had a connection to Christine. This level of retaliation and harassment is unacceptable anywhere, let alone at a gym where people should feel safe.

What I’ve experienced here has included repeated disrespect, verbal abuse, and even being threatened both inside and outside the gym. I truly hope corporate takes serious action at this location because members deserve a safe and professional...

Overall, this is a great gym. I’ve been coming here for a while and have always appreciated the clean environment, well-maintained equipment, and friendly staff.

However, I recently had a disturbing experience with a staff member named Adonis (I believe that’s the name he goes by). I had never seen him before, so I assume he might be new. During one of my workouts, he was overly friendly to the point where it felt uncomfortable and even flirty—despite the fact that I was there with my boyfriend. He repeatedly tried to help me with my workout, even when I didn’t ask for or need assistance.

What’s more troubling is that I’ve noticed him interacting the same way with several young girls at the gym, which raises even more concerns. I brought this issue to the attention of the manager, Gage, but I’m not sure if any action was taken or if it was properly reported.

Since then, I’ve started coming in later in the evenings, and I’ve noticed the environment feels much more comfortable and the staff working during that time are more professional and respectful.

I’m sharing this because I believe Planet Fitness should remain a welcoming space for everyone, and I hope management continues to take steps to ensure that all staff uphold...