DICK'S Sporting Goods — Local services in Pleasant Hill

Found the shoes I wanted online so decided to go to the Pleasant Hill store. Dealt with 5 different floor personnel at the Pleasant Hill store. 1st one barely answered our question and waved us over to the area where he thought our items might be. When we didnt find what we wanted, asked a second clerk if there were any other flip flops in the store (this area only had slides and crocs), and we were told that was it. Left the store, got out my phone to double check to see if the shoes showed up as available at this store and confirmed the info. Went back into the store, found another clerk who correctly told me all flip flops and sandals were upstairs. Found the shoes I wanted, but no tags and scuffed so likely returned by others. Found a 4th clerk who confirmed price and offered a 25% discount for signs of wear/scuffs and to take them down to the cashier. Last clerk at checkout barely lets me talk to tell him my shoes are at the counter, but I finally point to them behind him. Rings the shoes up at full price, and when I correct him he curtly tells me no discounts can be given on the shoes due to manufacturer restrictions. Then follows up with getting on his internal comms microphone to tell all associates not to offer discounts to customers on restricted items, while I am waiting to finalize my sale.

Horrible 1.5 hour experience with the worst customer service. Floor personnel clearly need training on being courteous, helpful and professional. Tried the online chat to resolve these issues and obtain my promised discount. Courteous agent but only pointed me to discount codes available on a...

Customer service was severely lacking at the Pleasant Hill Store. I was looking at a kids bike on the second floor when an employee came over to ask if we needed help. I asked about a bike on the upper rack and if we could get it down and he said it was already sold and offered no help to look up and see if they had any others in stock. It seemed strange that the bike still had the price tag on it though. At that point we decided to just leave because the employee left the area and there was no one else to help us.

After we left the store empty handed I went online and ordered the same bike for an in store pickup. The website states that most orders are ready in about an hour. After about an hour and a half I called the store to check on the status of the order. The employe asked me when I placed the order which I told him. He then asked if I had received a pick up email yet which I said I had not. He then told me to keep checking my email and my spam folder over the next half an hour for the pick up email. He made no attempt to check the status of the order while on the phone with him. At one point he wasn’t sure if they even had anyone doing online orders that day. After another half an hour went by I just canceled my order and went to another store.

The employees at this store have no interest in actual...

I ordered two bicycles online for in-store pickup late in the evening. The website stated they were available at this location. The next morning, I received an email confirming that the bikes were ready for pickup.

When I arrived and parked at the curbside pickup spot, I requested the bikes to be brought to my vehicle. A few minutes later, an employee named Mike came out and informed me that the bikes were not actually ready and still needed to be assembled. He suggested I come back the next day. I asked if I could just take the bikes in their boxes, unassembled, but he refused, citing store policy.

Although Mike wasn’t outright rude, his tone and attitude gave the impression that he didn’t care and wasn’t interested in helping find a solution. When I said out loud, “I’d rather just cancel the order,” he canceled it within seconds—without making any effort to address the issue or retain the sale.

This experience left a very poor first impression of both this location and the chain as a whole.

Update: I came back to Mike a few minutes later and he was willing and ready to process the assembling within an hour. I am glad we were able to...