francesca's — Local services in Pleasanton

The employees are poorly trained, manager actually told me I was doing the transaction wrong, not she didn’t train the employees to do basic transactions correctly, I had a return that kept declining, even though it was within the return policy and tags attached with receipt. Her lack of customer service skills and basic people skills turned what would have been a sale/exchange into a return. She told me you have to press the green button instead of using your pin, I was following sales persons instructions and kiosk prompts, and places blame on customer like I was...

I needed a whole new outfit for an event and my fashion sense and knowing how to pair things is almost nonexistent. But Madison (both of them!) helped so much in pairing things, bringing me clothes, and suggesting combinations until we found the right ones! Their mannequins always look so put together and that's how I wanted to look, I think we achieved that today! Thank you Madison and Madison!! Do be aware their fitting rooms have curtains for doors, I had a few children running wild peeking in on me a couple of times, thankfully I don't really mind and they...

The workers were friendly, however the manager or owner of the store was incredibly rude and I will never shop there again because of her. I was returning a few items and was heavily questioned on why I was returning them and got told that I shouldn’t do any returns because it hurts them and doesn’t support their business and that they will end up closing because of people like me who need to return something. The whole encounter with her was so unprofessional. I would not recommend shopping here if you plan on needing to return...