Jill Cash - State Farm Insurance Agent — Local services in Pleasanton

I recently filled out a form on the State Farm website for an auto insurance quote. After completing all the required information, I was informed that I couldn't receive an online quote and was referred to a local agent.

Maria from Jill's office reached out to me via phone. I missed her call but received a voicemail offering assistance with auto insurance. I called her back and disclosed upfront that I have a DUI on my record before she ran any checks. She immediately informed me that State Farm could not provide insurance for the next 10 years, which I understood.

However, when I asked if there was any advice or alternative she could provide—since this is my first time in such a situation, and I’ve had other insurers decline coverage—her response was shocking. She said, “You deserve this for being selfish and driving under the influence, and you shouldn’t get insurance.”

I was stunned by her comment. While I understand that actions have consequences, this level of unprofessionalism and judgment is unacceptable, especially from a business representative. She could have simply said, “No, we cannot assist you,” without adding such a condescending remark.

For context: I had a non-fault accident earlier this year in a parking lot where my car was rear-ended. In a moment of panic, I accidentally accelerated. Unfortunately, I had consumed two beers an hour prior, and a breathalyzer test led to a wet reckless charge. Though DMV records it as a DUI with a 3-month suspension, I’ve learned from this and am working to move forward responsibly.

Maria’s tone and comments were unnecessary, and they added insult to an already difficult situation. I’m sharing this review to highlight the importance of treating potential clients with respect, even when their circumstances are complicated. Everyone deserves to be spoken to in a professional manner, regardless of their past mistakes.

MY SUGGESTION TO POTENTIAL CLIENTS AND EXISTING CLIENTS TO TAKE INTO CONSIDERATION OF THE ABOVE INCIDENT...

Hopefully you never have to rely on this 'Good' Neighbor - State Farm won't be there.

Back in March during the rain storms we had an issue with our perimeter fence and it blew over. We had just moved in about 6 months prior a fence replacement wasn't exactly something that we had budgeted as new homeowners. Don't worry we thought, we have homeowners insurance and this will help cover us! I call in and let them know the situation and they inform me that since moving from our condo to the home we kept our 1% value deductible and it had gone from 1.5k to 5.1k. Ow. Okay so we figured at that cost we'll probably just do it ourselves.

That's when our neighbor let us know that the fence between us had also blown over, likely damaged from the same day, but fell over on a separate day. I called state farm back and let them know to get the ball rolling on a replacement since 5100 deductible to replace two sides of a fence would be worth it. Everything was great until they called me back a couple hours later to let me know that even if the fences were damaged on the same day, them falling on separate days count as separate claims and I'd need to pay $10,200 in deductibles.

I called Jill Cash to clarify this with her and ask if there was anything that they could do - she said that there wasn't. I couldn't believe it. As a paying member of State Farm for the past ten years I've made my payments (mostly) on time and haven't made a single claim. They couldn't do one thing for me. It was unbelievable.

If you're looking for homeowners insurance look elsewhere - but I guess that won't matter much anymore because State Farm is actually pulling out of California entirely.

I just hope that, God forbid, I need to use my auto insurance or anything else that I have insured through this company they will be more understanding. One can hope - because I've already shopped around and sadly I'm getting the best rates. However, I have no faith in this...

I've been a customer of State Farm for almost 40 years now, and have seen some of my long-time agents either retire or otherwise move-on from their office to other locations, over those many years. The reason I've been so loyal to State Farm has to do with the amazing level of personal service and attention they've always given me.

Jill Cash, and her support staff, have likewise continued to provide me with the level of personalized service and support that I've now always come to expect. Yes, I feel spoiled there!

However, my favorite Agent there is Nyssa Orcutt, whom I have known and worked with for over 10 years now! Nyssa is, and has always been, the most friendly, cheerful, and supportive insurance associate I've ever had the pleasure of working with! She is like a trusted friend to me; all I have to do is pick up the phone, and either call her or text her, and my needs are always taken care of, whether it is a question, a claim, or whatever! It doesn't matter what I need; Nyssa is, and has always been, there for me!

It is employees like Nyssa that have kept me a loyal State Farm customer for so long, and I cannot recommend Jill's office any more than this! Thanks,...