Hunan Chef Chinese Restaurant — Restaurant in Pleasanton

I was excited to have some Chinese food from this place. The other reviews looked promising and I had been craving Chinese food. I ordered for delivery and they told me it would take 30-45 minutes. No big deal - I expected it would take a bit. I asked for a spicy salsa/sauce on the side (which they have) and soy sauce with the delivery. They seemed really pleasant over the phone. They arrived on time and I set the food down, signed my receipt and they left. What I found was a huge portion of rice and the Kung Pao chicken I had ordered. It looked good! Then the first issue arose: no utinsels. Okay, they forgot - no big deal, but frustrating. I was staying at a hotel and did not have any silverware readily available. If I was I home, I wouldn't have cared, but they knew they were delivering to a hotel. Luckily the bar downstairs let me use their silverware. Then I go to eat and realize they didn't include the salsa I requested. So I shrug it off slightly disappointed and begin to eat anyway. This is where the serious problems start to occur. The chicken had a really weird texture. It was soft, chewy, almost mushy, almost jelly-like. I'm not sure how it is prepared, but it reminded me of the fatty pieces on meat that I normally cut off. Except ALL of the chicken pieces were this consistency. I have never had chicken like this. Next issue, the oil. OH THE OIL!!! I have never seen so much oil in my life. The to-go container had HALF AN INCH of oil. Gross! Now comes the pork fried rice. The pork bits were extremely soft and jelly-like. Again, this consistency/texture really made me lose my appetite. But it was all a HUGE serving. I truly felt bad for having just started and already not anticipating being able to eat it. So I ate as much as I could until I could no longer look past the chicken, the oil and the flavor, which was slightly bland. Maybe the oil deluted the flavors? As for the rice, I could only eat a few bites before I had to eat around the pork bits and eventually pick them out. With 90% of the rice left over an about 3/4 of the main meal eaten, I had to stop and could not even force myself to eat more. All in all, this was not a good experience. This is the first poor review I have ever written of any restaurant. I really, really wanted to like it, but in the end it was next to impossible to eat. I say always give a place a chance even if the reviews reflect otherwise because some people just have too high expectations, but I would not be able to...

Ate here for lunch. Ordered the lunch special mongolian chicken and fried rice. Started with hot & sour soup. Which tasted "watery" instead of viscous and thick. I thought it was "watered down"? Both the serving of chicken and rice wasn't close to the total size of the plate they served it on. They should use either smaller plates or up the size of their servings?

The lunch special was $12.30 (including tax). About average, during this time of post-Covid. Service was just OK. I asked for my bill and the waitress took several incoming customers (one from a phone order and one at the ordering counter), prior to me getting my bill. Not a big thing but I did think it was a bit rude, taking care of folks who came/phoned in, after I asked for my bill. I took off a star for that and a star off for the smaller portions.

Overall, decent enough food but my fried rice was a bit cool, not hot (or even warm) and I had no more than 4-5 small pieces of chicken in my dish. There are so many other Chinese food places in the Pleasanton/Dublin area that are so much...

I've eaten here twice. One time I dined in the restaurant and other time we ordered take out. Both times were pleasurable experiences. We ordered hot and sour soup, kung pao tofu, shrimp fried rice, and sweet and sour pork. My sons ate the shrimp fried rice and the sweet and sour pork. The shrimp were good sized and they really like the fried rice. They were split on the sweet and sour pork. One loved it and the other though it was too sweet. The hot and sour soup is a hearty soup. It was pretty middle of the road in terms of taste. It wasn't too hot and it wasn't too sour. I tend to prefer soups that are strong in both flavors, so I had to add some heat to mine. Once I got my soup to the level I wanted it, it was great. The kung pao tofu was good. It had a nice amount of tofu which was delicious and it had a variety of different vegetables. All four of us agreed that we should eat there more often. It's in such a convenient location and the...