Birch Wood — Local services in Plymouth

I bought a jumpsuit for my daughter. Within one hour of putting it on one strap and one adjuster on the strap broke. I went to return it, or at least Exchange it but was told no…because it had been worn. She told me they don’t have to. “Michigan Law” states they don’t have to. And for all she knew, my daughter could have been bull riding and that’s why it broke. My daughter wasn’t, by the way, she was sitting in a car and it snapped. She told me small business couldn’t afford it. So, instead of supporting a customer with a $100 problem she has lost hundreds of dollars in future sales from me and my daughter. This is how small businesses fail. Think twice before purchasing...

Birch Wood went above & beyond to help my high school son find the specific gift he wanted for his girlfriend. In the window they displayed what he wanted but in a different color. They talked to him about what he was looking for, understood how important it was for him, and although they did not have it in stock at the time he was there – took our phone number & called us when they did. And when he went back to buy it, made sure he had a pretty gift bag. He was nervous about visiting a women’s boutique, but they made it a great experience. He wanted me to thank Birch Wood for helping him become someone who can give...

The staff there is extremely rude. The woman’s name was Ramona. She looked me up and down when I walked in and said she didn’t think I would find what I was looking for. I didn’t have anything in my hands, no bags from previous purchases at other stores. I was coming from work. I own a small landscaping company so I was in a Carhart jacket that was a little dirty but I didn’t track in, I made sure.

I think she assumed I wasn’t in a position to purchase anything...