The Home Depot Distribution Center — Local services in Pompano Beach

If I could give this place a ZERO I would! This place has HORRIBLE warehouse services and HORRIBLE customer services! They claim that they go by appointments but that is UNTRUE! Seeing the previous reviews and I must AGREE they are SPOT ON! I called and requested to speak with the "manager" to which after waiting over 5 minutes someone by the name of "Gary" who was COMPLETELY UNPROFESSIONAL over the phone. Refused to give me his last name and/or employee number... Claimed he was "giving me the same energy I gave him"... because I asked him what his last name and/or employee number was??? The other personnel by the name of Melody also refused to give me the Warehouse Associates' named Alex, his last name and/or employee number stating that she did not know that information. This distribution center needs to DO BETTER! My company will NEVER do another delivery for THIS specific Home Depot Distribution center! If a truck arrives 4 hours early, they will offload them, if a truck arrives 3 hours late, they will offload them yet when a truck arrives more than 4 hours early, they want them to wait and claim that they go by "appointments".... MAKE IT MAKE SENSE! Sounds VERY discriminatory and/or laziness! I think it's...

Terrible place to pick up or drop off a load. I had a drop off at this site where I was treated very poorly from the moment I arrived there was no respect towards me. I was waiting almost the entire day for them to unload my load. It was to be dropped off at 2:00 pm and I arrived at 5:00 am when other trucks arrived to unload. Some had an appointment for 9:00 am and they unloaded at 6:00 am and they had me waiting until 2:00 pm when no more trucks arrived with an appointment. If they respect the appointments they have to have respect for the schedules. Very poor coordination and customer service. I recommend that if you have a load for this site, do not take it, you will waste time, money and you will...

The reviews are accurate this place is horrible. They require an apt but why when you have to wait hours past your apt and all they are doing is sitting around. Forklift driver takes a pallet off and disappears for 20 minutes each time. I have James hardie siding. What is he doing in between that takes 20 minutes? Just lazy for no reason. There was only one truck here before me. Same deal took a pallet off disappeared for awhile each time. Then he had me pull up to the unloading area to sit for about 30 minutes to slowly unload me. Interesting these guys loading and tarping TMC preloads seem to work at a fast pace. Why is it ok for these forklift...