I stopped by with zero intention of buying shoes. I had just ordered custom orthopedic insoles and I was told to wait to buy shoes until I received the inserts. I was seriously just there to see if I was a size 6.5 or 7. Matthew greeted me, scanned my feet, listened to my feet woes and then dropped some serious knowledge on me. He told me I was actually a size 8, and that with the right footwear, I could likely reduce my discomfort. He selected several brands based on the preferences I gave him and picked insoles that gave my feet instant relief. He showed me a few recovery exercises with a muscle ball they had in store, all while being 100% zero pressure about making a sale. I told him that I needed to think about the purchase … only to send my husband back to the store 20 mins later to order my shoes / insoles and to get a pair for himself. I have never been so impressed with any retail experience in my life and I’ll be sure to come to back for all sport / causal...
Read moreJoe helped me in the store on this trip. He was kind, patient, and listened to all of my questions and concerns. I am an ER nurse so 12+ hour shifts on my feet is intense! I have relied on Brooks Ghosts for several years-tried others like Hoka and New Balance but they were not as comfortable - specifically for work. I went to the store that day wanting to try on the Ghost Max, Hoka Clifton and On Clouds- but figured I'd be leaving with Ghost 16s again. Joe helped me with those and then suggested a Saucony Ride 18-which I had never even heard or considered. HUGE difference- that shoe was noticeably way more comfortable. I am seriously impressed so far. I have already worked 2 shifts in these and they are amazing! I am obviously going to give it more time and observation but I am confident that this is my new go-to work shoe. I never would have given this shoe a chance if Joe hadn't been there to guide and help me. You guys...
Read moreWe walked into FF and there were no other customers but when we left they were hopping. I was very impressed how each customer was greeted when they walked in and told they would be with them as soon as they could all without missing a beat taking care of my wife and I. I always have issues buying shoes as I wear a size 14 so I always prepare for that, Caroline was amazing from start to finish. We did the foot scan and she explained every part of my foot, she brought out 3 different shoes for me and told me about each of them and which one she thought was going to be the best for me. Caroline had a sense of humor, she engaging and was very informative in every aspect of what she was showing me. My luck with shoes continued and I had to order a pair but that process was very simple and I was surprised that there were so many color options for my particular shoes. I enjoyed my shopping experience and will definitely...
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