Generator Supercenter of Savannah — Local services in Pooler

We bought and paid for our generator in late June 2024. It just got installed yesterday, November 4th 2024. I called and left messages, and emailed them numerous times and never got a return call or email. As stated in previous reviews, communication is non existent with this company. They finally scheduled us for installation in September, but we were going to be traveling and had to reschedule. They set the date in October, which happened to be the week after Helene hit us on October 23rd. They first called and said that they had to wait for the power company to restore power and I advised them that I have a neighbor who works for the power company and that he could and would restore the power, but they said that they wouldn't get out to do the install till November 4th., over a month away at that time. I told them repeatedly that it was not acceptable. Then I was told that "other people are in front of you". Well, they weren't "in front of me" last week, where did they appear from? Which was it - power company or these people that magically appeared? It's understandable that they were busy and falling behind but I just didn't buy their excuses. The only reason I gave them a 3 in my evaluation was because of Will the electrician and his crew. If it wasn't for him, I would have given them 0 stars. Will answered my questions and explained a few things that I was not aware of concerning permitting delays from the county. He was outstanding and is the best thing I can say about this company. Will gets 5 stars! If you do business with this company, DO NOT have any great expectations of communications with them after the sale. It's just not...

I had a generator installed by Generator Supercenter of Savannah, and unfortunately, my experience was disappointing. The installation process was unprofessional, this company had failed steps during the permitting process, the technicians seemed unprepared and left damages to my home (see photos below), which required additional cleanup and fixing on our part. None of these experiences should have occurred with a “professional” company.

After taking our money for the installation, I encountered several issues, which other customers have expressed in their reviews. Communication with this company has been frustrating. They DO NOT return phone calls or emails. They are extremely slow to respond and unhelpful in resolving my concerns, especially to existing customers who have already had their generators installed. Most recently, we had an appointment that was scheduled on 10/11/24. NO one showed up, NO one from this establishment emailed or called regarding re-scheduling this appointment. It seems that this establishment’s priority is to TAKE money from new customers rather than properly supporting existing ones, which is truly disappointing. Based on my experience and what others have also expressed in reviews, I highly recommend to take your...

I bought a Generac generator and a part went bad- after several months of waiting on a part - still no repair!! I went through multiple bad hurricanes and power outages and still NO repair!!! I was promised a repair before this last outage ( annd 7 days no power) and just blown off by customer service. Would not recommend! They will NOT service or stand by their sales. The manager ( who was nice when finally got her after a month) told me that the part was overnighted but was interfered with by the storm- amazing- my Amazon packages still arrived.Nevertheless, why would you buy a product that takes months to “get a part”! Honestly, I don’t think anyone even cared until this review .Another week gone by- another storm is coming - still no repair. Every other person around here that has a Generac has had repairs from other centers! No one answers the phone! If you could please tell me the “part” needed- I am trying to find it on my own and pay someone else to fix it!Never mind. Generac has reached out to me and suggested SOMEONE ELSE to do the repair and that I never do business with you again. Generac themselves made it right- but not the so...