Cell Phone Zone - Patrick Henry Mall - iPhone Repair Newport news- Phone Repair Newport News - iPad Repair - Tablet Repair — Local services in Poquoson

i went there today after my s3 screen cracked. I called EVERYWHERE! the nearest place was Newport news but I didn't like them the last time I was there so I haven't been back. I called Cell Phone Zone after calling everyone else (the "Newport news" store quoted me at 200$ to fix) I wasn't willing to pay that because it just seemed like too much.after calling cell phone zone they quoted me at 125$ much better. 75$ better. lol. I hate that they don't have their own shop but just in the middle of the mall but hell, I felt a little more comfortable once I got there. a day before I showed up an employee asked me to call ahead so that I wouldn't waste my time if "riz" (I think) had more than 1 s3. said that its a big job and that it takes time and has to be done in a specific way. im not quoting him but that's how it seemed to me. so I was immediately noticed by all 3 employees, greeted and got down to business. they didn't try to sell me anything new or come up with anything else for me to buy. told me it was going to be a few hours and to come back, gave me a receipt up front so I knew the cost before handing any money to them. they even explained how they are trained to do this kind of job from a Hampton roads school. they were all very nice and pleasant to work with. my s3 is white but they gave me a small discount for the fact that they only had red and blue as the panel colors. which is fine, I guess it might be me but feels like I got a new phone. lol. my dad asked me if it was an s4. I said "that's my phone, the one with the big crack" he didn't even think it was mine, haha. before leaving with what everyone thinks is my "new phone" I was told there was a 90 day warranty on the screen. I am very happy and pleased that I went there and they were able to do it in LESS time than they said it would be. they made sure I was happy with the screen and everything worked out wonderful, I am writing to let everyone know that 1) I was told the bad review wasn't about Cell Phone Zone in the Patrick henry mall that was posted 2 years ago, and 2) to let everyone know I have much confidence in going back there if this happens again. thanks a bunch Cell Phone Zone for all your hard work and a...

This establishment came highly recommended by a neighbor who recently went there and so when my phone screen broke I decided to go there myself. I brought my phone there last Wednesday 5/11 around 5:15pm and while I was standing there "checking my phone in" with the guy, I was watching his coworkers at the counter behind him. One had a droid of some type (I know it wasn't an iPhone) literally in pieces in front of him. I stood there horrified as I saw him take a sip of a Red Bull and proceed to accidentally spill it all over that phone he was working on. The other guy chuckled and handed him a tissue. He blotted it up and continued working on the phone as if nothing happened. The amount of liquid that was spilled on that phone and it's pieces certainly required more than 30 seconds of a quick clean up with a tissue. I couldn't believe it. I should have known right then not to leave them my phone phone to repair. They took 25 min longer than promised to fix it. It's now less than a week later and despite being in a case with a screen protector my brand new screen somehow has an inexplicable crack in it and I haven't dropped it at all. Of course, I can't prove that. I'm guessing the install was poor or the glass quality is just terrible because there is no way my brand new screen should have cracked so easily.

I haven't contacted the store directly (yet) but that's because I'm not certain I can trust them to address my problem or even repair it again. Their lack of professionalism was truly...

Updated review: the manager Abraham got in contact with me and I was able to bring my phone in to run diagnostics. He also replaced my battery for me, free of charge. I am rating 4 stars opposed to 1 star strictly due to the managers customer service. .....

Took my phone here on Sunday to get my cracked screen replaced. When I got home and took it out of the case I noticed a light coming from the edge of my new screen where it was lifting up. The side of the screen that the light was shining from appeared lifted and did not sit flush with the other parts. In addition to the screen not being placed properly, I noticed that my battery was dying 10x faster than before I got my phone fixed. I charged my phone overnight and had full battery and within the first hour I took it off I needed to charge it again. If even says on my iPhone that my battery health has significantly degraded. I brought my phone here hoping they would fix this issues and the guy at the front desk was rude and refused to correct their mistakes. He blamed the problem on me dropping the phone previous to having screen replaced. However, my screen never lifted up like that and my phone was working fine. I would not recommend getting your phone fixed here. They don’t stand by their warranty, which is one of the reasons that I took my phone here in the...