GameStop — Local services in Poquoson

Omar and Eric literally went above and beyond to help me today! I wish I could give 500 stars! To make a long story short, GameStop in Gloucester is trash! They sold me the wrong item before xmas for my son and we didn't realize til xmas morning and my son was so sad. They treated me awful and never gave an apology upon returning it and ordering the correct item and then paying $10 more to make it $130 in total. A week later, received the item ordered and on the shipping label it said what I ordered and come to find out it was the same wrong item AGAIN! The call center is horrible and after spending 2 hours on the phone with them and not getting anywhere, was told I had to pay to ship back. Came to the mall today to shop and went in for advice. Not only were they very professional and knowledgeable, they helped me RETURN my item here and FINALLY get what I've been trying to get since before xmas. Please corporate listen to me and give these men a RAISE! I will now only come to this gamestop and live over an hour away bc it's worth the drive!...

Overall an ok place to visit. What I didn’t like or appreciate I should say, is that when I made a big purchase. The store associate Timothy said I couldn’t occur any points for my purchase for whatever reason. I knew that that information was wrong. Upon speaking with the store manager John he undoubtedly vouched for his associate, as he should. still I felt that my concern was a burden and frustration to him and he did not want to make me feel better about feeling like I got scammed...

Horrible customer service went in to buy story of seasons pioneer of olive town and animal crossing socks a manager his name is Jon rung me up for a different game he just assumed that I wanted animal crossing game and didn’t tell me they didn’t have the game I wanted I went back the next day to get a refund and he argued about it with me for about 10 minutes and then I finally got my refund...