GameStop — Local services in Poquoson

What is wrong with this business? I’m truly dumbfounded. I brought in a brand new unopened Xbox controller that I bought two days before with a receipt and asked for a refund. The employee named David then opened the controller up and tried to test it on an Xbox they had in the back. After failing to test it because he forgot to put the batteries in he then stated it was defective and “looks like it’s been used”. Then David denied my refund when I simply wanted to exchange it for a PlayStation controller for my cousin as he does not even own a Xbox. So now I’m stuck with an Xbox controller I have no use for. So thanks David for “using”my controller.

The icing on the cake was when David then tried to offer me $20.02 for the brand new Xbox controller as trade in value. It was hard for me to stop myself from taking him up on that offer. David has earned his bonus this year at GameStop where they promote their employees for belittling the customers.

GameStop will end up just like blockbuster at this rate. I can’t wait for this...

My wife bought me a birthday gift here. She bought a game and a season pass. Great service there. There was an issue with figuring out how to use the code to get access to the season pass and the manager Juan I believe was his name gives me a call to help figure it out. Great service there too. He lets me know to bring in the receipt and get a refund for the season pass. It took us about a week or two to get up there and do this because we live 45 minutes away. No problems so far. But when we get there to do the refund they tell me me they can’t do that and are very adamant that it’s not even possible even after explaining the situation, then another employee over hears the conversation and remembers the manager making the call and telling me to come get a refund so then all the sudden it is possible and they gave us a refund. Happy I got a refund but irritated that they just tried to get us to go away by telling us a lie because they didn’t want to deal with us. Very happy other wise but I won’t be...

Bought a game there for me and my husband and thought it was multiplayer (not online but like you can both play it together on the same console) but there was fine print on the back that said you needed one copy of the game per player. So we returned it, the manager seemed really irritated that we returned it and didn’t understand why we could play it together so my husband told him to read the fine print, and then it seemed like the manager was mad bc he didn’t know about the game he was selling. We said “have a good night” and he said “mhm”. Basically the manager was rude, and didn’t know about his...