HomeGoods — Local services in Poquoson

I had a rather weird experience with the general manager. I had purchased a soap dispenser that was on the clearance rack, but noticed before I left the store the top would not go on completely. I informed the cashier there were others on the rack and I would get another one. I let her keep my bags and other items I purchased at the cashier counter. When I came back with the others I noticed one had a clearance price and the other one did not. The one with the clearance price was defective as well, but the one without the clearance price was not. The price for the clearance item was $12 and regular price was $14.99. I brought this to an associate attention, how one had a clearance price but the other did not. He informed me the other was not on clearance due to it was there a month before the other. I’m not sure what he wanted me to do with that information so I asked to speak to a Manager. When the manager came, I informed her of the same and told her they are the same but these two are defective and they were all on the clearance rack. She proceeded to tell the exact samething the associate said. Then tells me the two defective ones she has to send back. So I said to her your going to make me back the full price, she said yes. Then tries to make her actions worthy by telling me if I was somewhere else it would be the same. I told her customer service is worth more, but it was fine. Then states she was going to switch the tops on the bottles but it would not fit. So you would rather steal from Home Goods than do a price difference. It’s a shame when $2 dollars for an item is more important than a customer leaving with a great experience to come back...

usually I have a good experience coming here since they just opened, but I did not like my last visit. I want to start this by saying I am autistic, and simple things such as just going to the store can be extremely overwhelming for me, so i always try to get in and out as fast as possible. A couple days ago I bought a $70 cat tree around 9:15 and it was pouring rain. I asked an employee if he would mind watching it while I pulled up my car, and he said it was no problem. I pull around, and as i reach for the cat tree, he stops and asks me for my receipt in the pouring rain. I'm very overwhelmed at this point because it's cold, pouring, and I have an employee questioning if I paid for a $70 cat tree, when I walked it out in front of him. No other employee at this store has EVER asked for my receipt as i was leaving. Also, I put the receipt in my notebook in the bottom of my bag, and like i said it was 9pm and pouring, so I couldn't just pull it out. When I start to walk under the awning, (so i don't have to rummage through my bag in the rain) he says "Nevermind I saw you walk out." So why did he ask me for my receipt? This was obviously racially charged and it makes me sad because I was at the opening for this homegoods, and things seemed like they would be different. I'm not answering this employee if I...

HomeGoods has a horrible return policy. They refused to refund me for a purchase without the card the item was used for the purchase. I had my receipt and it was within 30 days of original purchase. They can’t use the receipt transaction info to refund to another card, and refused to refund in cash. They would refund to a store card which I didn’t want - basically forces you to purchase from them again. Not interested!! Contrast this with the Nike store. Returned an item and the clerk asked me how I wanted my refund - no card needed. My option - same card, different card or store credit? Nike never asked me to produce the card I used for purchasing Amazing, If Nike can do it, then HomeGoods should too. ...