Healing Crystals & Stones — Local services in Portage

When they first opened I was super excited to have a crystal shop in town, but I really only go once a year to see the changes. Good place if you're a beginner I guess, and I see a lot of families stop by. The decently priced things are pretty basic, but the kinda unique stuff is not cool enough for the prices. Once you really get into crystals, there's sooo much better online. But it's better than nothing and fits in the plaza with the tea and oil shop.

My main complaint is that the energy of the shop is off.... My friends and family agree, but it's hard to explain. It's slowly become cluttered, and has info cards that are small and difficult to read. The layout of one big open space used to work when they first opened, but now it's just too much stuff and it quickly becomes crowded. And something about the industrial shelves and random display bowls just doesn't feel great. Just lacking an eye for interior design I think. Some displays are great, but the overall look and feel always leaves me disappointed.

The owner is super nice and knowledgeable, but there's an older man who works there who isn't very warm or personable and I always wonder why he is there haha (maybe he's...

I thought this was a good shop, but .... I've seen malachite cheaper, among many others, and had stones that I thought were one thing turn out to be something totally different. Two examples.. I was sold a piece of supposed cinnabar to find it's actually cinnabrite and paid out the nose for what I was told was Lemurian Crystal when it's just a clear quartz Cut to look like Lemurian. My advice is go to Rockhound in Galesburg. Bigger selection, more organized, tumbles Clearly labeled and 'prized' crystals are Locked in cases, like the Lemurian with explanations of what they are and do. What I saw there looks Nothing like what I have. I don't know if it's the owner or if she's being 'taken' by her Sellers. I asked her for Tektite for over a year. She couldn't seem to get her hands on any, but yet I've been to Two shops Recently that have it on hand, reasonably priced. Her 'metaphysical' supplies are way over priced too. When I can get a box of 100 black Chime candles, for the same price as Five of hers, and charcoal pucks same way ... somethings wrong. Im sorry, but that's my experience...

I would give the customer service a negative zero if I could. I only said one in order to leave a review. The guy working on Saturday March 8, 2025 was horrible. Extremely not supportive with customer questions nor did he feel welcoming. The customer that was in there with us was more welcoming and answering our questions when she seen he was blatantly ignoring us. He also placed 3 negative pins on his counter when we approached him with questions. He was extremely dismissive when we informed him that we were first time buyers. The customer that was in there with us had us interested in several stones as well as bracelets but, how he responded to us made us leave and we felt extremely unwelcome and uncomfortable in a place that is supposed to have great energy and a pleasant aurora. -10 out of 10 for this experience. If the customer service representative was having a bad day he should not have been working with customer. You lost an easy $200 on this day and possibly faithful customer for the...