O'Reilly Auto Parts — Local services in Portage

Every time I have been to this location, the staff was knowledgeable and very helpful. It is a chain auto parts store, so you can expect the same type of layout and offerings as the other stores of this type. Nothing in my mind stands out when compared to its competitors. One thing that is annoying about corporate stores like these, is the corporate agreements these stores apparently have with corporate suppliers. For instance, Sylvania is pretty much the only replacement bulb manufacturer offered at this location. There is one other, but the bulbs offered by that brand are not in direct competition with the Sylvania as they are not the same type. For a single halogen bulb with a 5k color temp for my vehicle it was just under 11 dollars. For the 6k bulb (which is nothing more than blue tinted glass as opposed to clear) it was just under 21 dollars. It is obvious that the price reflects nothing more that greed disguised as "good marketing". I was able to order highly rated LED replacement pairs that guarantees the same light pattern that uses less energy for 15.00 per bulb on Amazon. It is sad that one must order from a store that is not in the community, however, charging double for a blue tinted build that is essentially 25 year old technology is doing nothing for my local community. It is obviously doing something for the execs at O'Reilly's and Sylvania. When the employees there who get a discount share in a customer's frustration and readily confess that they do not buy their bulbs there either, it is evident the price too high.

For now, O'Reilly Auto Parts can sell me my windshield washer fluid. Which for the record is reasonably priced with a...

I stopped in here yesterday to grab windshield wipers and some rain-x. The manager there was extremely helpful and knowledgeable. The big however is the remaining staff. As I got ready to check out a team member told me that he doesn't do the register and he would have to get someone. At this point the manager was helping other customers which I understand. After he found someone to check me out he told me they were on the phone and that I would have wait. So after time, I checked out and the employee didn't even offer a bag. They checked me out and just blew it off. Walked out I was thinking the manager is awesome but the...

An absolutely horrible experience. On the side of their building it says they test Your batteries and alternators for free and when I went in the guy said we don't do that. I asked if since there is another guy he said he can't do it because he is a delivery guy and I then asked if he could jump start my car and he said he couldn't do that at all. Really disappointed with this place and I will not be returning to this O'Reilly Auto parts store at all. Shame on you and the way you treat you customers. I'm surprised that this auto parts store has...