Carter + Rose — Local services in Portland

My mom and I went here a few times and the past two times they were a mess. The first, they broke my mom's item and never called and didn't offer a refund at first, they lost my stuff for a while and the lady we talked to in person got back to us about it or told the manager like they said they would. We emailed the manager and she sent a picture of an item that was not mine; meaning that item was without a label and they didn't know whose it was either. After some emailing back and forth, we received a gift card for my mom to re-do her item and enough for me to do something too after they found my items weeks later. We went in and I took my boyfriend as well, my boyfriend's piece came back broken and glued back together very carefully as to try and hide it as if it was the "oven" that cracked it. (They told my mom when her bowl was broken that she must have made it so air bubbles could get in and break it) My item had multiple chips, and they didn't finish glazing my mom's items. Not to mention, the lady working there the past two times had no clue what she was talking about. Whenever we asked her advice on how we can prevent chipping or cracking she just went, "hmmmm..." as though she didn't know and we would put out suggestions and then she would just agree with them and say "yeaaahh". Any advice in general we asked about clay she didn't seem to know. I knew more than her and I am by no means skilled with clay, and she WORKS there. I am a very understanding person but I am super disappointed with this place and surprised it has the...

Ever since stumbling into the shop 3 years ago while visiting the area, Carter & Rose has been a reliable source for me to find an impressive selection of beautiful and unique gifts for my loved ones. During the beginning of the pandemic I saw the owner was putting out bags of clay for the community, posting regular online clay classes, and firing your creations... all for free!! That takes a lot of work and organization to pull off and it helped provide many parent's suddenly needing to care for their kids 24/7 while working from home with some relief. Throughout all of my experiences with the owner and her staff, I have had above and beyond customer service. Anna is someone who not only truly cares about her local and global communities, she takes action with these values in mind to make the world a more inclusive and cohesive place. I was so grateful for Carter & Rose this year to score some amazing boxing day deals that help support talented local makers instead of feeding the cycle of cheap mass-produced industrial products. Also, I can't wait til I come by when the food truck next door is open... My husband did not stop talking about how incredible this type of loaded...

Carter and Rose is the cutest shop!! One of my favorite shops in Portland. This store is seriously Instagram goals! I've meet Anna the owner and maker of Carter and Rose a few times at pop-ups they do at local markets and she is really nice and so talented. The store has a really great atmosphere and is so inviting. Nice and clean, airy, and bright. A great local shop to shop and support. So cute, modern, and hand made. I'd definitely recommend coming to see...