Kirby's Flowers — Local services in Portsmouth

My bf ordered me flowers and had them delivered to my work. he ordered purple and pink roses in a purple vase as purple is my favorite color. When the flowers arrived I noticed that most all of them looked very old, there was brown trim around most of the petals and the stems to some of the roses were even brown. I was so upset because I know how expensive flowers are. I couldn't even enjoy them because they looked so lifeless. I had our CSR call Kirby's and report the issue. The owner was very nice and offered to replace them. This morning they brought me a new bouquet and the same issue is present. The flower petals are brown around the rims of the petals and they feel like paper. They're not even fragrant. I am just disappointed at this point. If you don't have good quality product you should call the customer back and ask if something else would suffice. Flowers cost a lot as it is and people are putting their trust in you to deliver a high quality product to their loved one. I hate that this happened and I hope it doesn't happen to anyone else. We will not be using Kirby's Flowers...

My friend recently passed away & all the flowers at his funeral service were from Kirby's. All the baskets/arrangements that had cut flowers in them were wilted. Upon getting home, we discovered that the green vials holding the flowers had no water in them. We only had one day instead of two at the funeral home so there is no reason why the flowers should have wilted. It appears as though there was never any water put in them to begin with. Also the casket spray my friend had bought looked horrible. I know she paid extra to have more flowers put into it because she wanted it really pretty. It wasn't pretty at all. It looked like someone just learning the trade had put it together. I recommend checking out your arrangement before you...

Absolutely amazing customer service! I live in Florida and had flowers delivered to an old friend who's husband had just passed away. I had given the wrong address and the person delivering the flowers drove around to neighbors houses asking if they knew her and also happened to drive by a funeral and they took the liberty to stop in and checked to see if it was my friends husbands funeral and it was! they got the flowers to her and I am so thankful. Thank you Kirby's Flowers. You all...