Starbucks Coffee Company — Restaurant in Poway

Unprofessional and Rude Experience at Opening Time

I’m honestly shocked at the level of rudeness I just experienced at this Starbucks. I placed a mobile order like I always do, and when I pulled up to the window, the barista immediately hit me with attitude, saying, “Next time, can you wait five minutes before driving up? We need time to do our routine.” Um, what? It’s not my responsibility to time my arrival around your behind-the-scenes workflow—especially when there’s no signage or app instruction telling me to do so.

Then, instead of a friendly handoff, my drink was practically tossed at me through the window. I also ordered a coffee cake and asked for some water, and the eye-roll I got in response made it clear that customer service was not on the menu this morning. As if that wasn’t enough, I could hear her and others inside complaining about me for simply arriving when my order said it would be ready.

If you’re not ready to serve customers when your store opens, don’t open the mobile ordering system. Don’t take it out on people who are just trying to get their morning started. A little professionalism goes a long way, and sadly, it was nowhere to be...

The employees well 1 employee was friendly the rest all looked mean I ordered my drink and the couple behind me that ordered got their drinks before me like as if they knew them so they want to make their stuff first then she gives my drink and my whole cup is filled with ice. It was horrible. I’ve never had the drink that I had made this way at any location wasted my money buying it because it’s nothing but ice in my cup, I wish they were trying all barista’s to make the item the same exact way to know because my drinks sucks and it was a...

The staff didn’t even acknowledge me as i waited to order. I was the first person at that time. I thought they were busy but when another customer, male came in, they all welcomed him. I waited for seemed to be forever for my order way past the person who was behind me. The person who took my order then seemed reluctantly making my tea which should have been so easy to make. The yea was not sweetened as I had asked. Again they were reluctant to make the adjustment so just left feeling terrible about the...