Lilly & Jace Kids Boutique — Local services in Prairieville

Not a pleasant online shopping experience. Purchased a bag pack. Literally within a few minutes of it arriving, I emailed the store requesting a return as I did not love the material. No return label given only store address and had to pay for shipping return (which is fine). Owner replies within a few days that return has been received and I have been given store credit. Now I have to buy something else I do not need and pay more for the item as well as shipping because a refund was not given. Absolutely do not recommend if you are purchasing online. The only star is for the quick response to my email.

Update: After seeing the owners response - I have shopped online numerous times from small boutiques and have always had a return label and a refund given, if product does not meet expectations and is still with label, never worn etc. Also, the refund policy states “Original shipping fees are not refundable, and the buyer is responsible for return shipping cost and the shipping cost for the exchange. You may ALSO return for a store credit. - Does not explicitly state that ONLY store...

Terrible customer service. I ordered an item that arrived past the expected arrival date. Since this was for an event I had to order from somewhere else where I could receive the item in time. I never opened the package and was unaware of the 7 day return window. When I contacted Rebecca 14 days after arrival, she lacked any empathy or understanding and denied my request for a refund. I replied that I would accept store credit since this was my first time shopping with her and the package had never been opened. I explained that a 7 day return window is unrealistic for an online consumer. Her responses were shocking and unacceptable from a store owner and I would not shop at the...

Lilly and Jace Kids Boutique is the perfect place to shop local, small, and find the perfect outfit or present for someone or your little one. They always stay up to date with the new trends and have the best selections for children’s clothing! Any time we go it feels like a family. The events: we love going to bracelet pop ups, store yearly events, and of course photo eve I have to get perfect gift for someone I know...