Wild Fork — Local services in Prosper

I am giving this place one star not because of the quality of their meat but the service I received, I love wild fork and have placed orders in so many of their locations around DFW, but this particular location I will not be ordering anything online or visiting them again . Now I have been to this location more than 20 times since it had opened , I was one of their first customer to visit the week they opened and since then have shopped there different times during the day, and they have never been like packed busy in that store never , which is one of the reasons why I love shopping there coz you are not bumping carts with other people 😂. I placed an order online 11/04 around 9am just as they opened and their website reflected the order will be available after 11am. I was in a rush to go somewhere so I decided after I placed the order I can call the store and ask if they can process my order before 11am. After placing my order I immediately called this location and the guy who answered the call rudely barked at me "NO WE ARE EXTREMELY BUSY RIGHT NOW " and from the jump he had answered the phone with an irritated tone.

Now here's what I can say to the gentleman who answered my call you may have been having a bad morning which I understand but you are running a business that can potentially make you loose customers because of your attitude. It was uncalled for and not necessary. Having said that , I will not be shopping at this location or have any of my friends and family witness such bad customer service.Totally...

5 stars!!! I am surprised this store doesn’t have more and better reviews. The customer service and meat selections are AWESOME! Every time I visit, I’m promptly asked if I need help finding anything. Associates have been very helpful answering questions and explaining different cuts of meat. I have been blown away by the freshness and delicious taste of everything I’ve purchased. The Berkshire pork is the BOMB. The choice boneless ribeyes we bought last time were also very delicious and tender, way better than the “fresh” store bought ribeyes we’ve gotten from other local grocery stores. We’re trying the prime ribeyes this time, woo! 😁 I love their selection of wild caught seafood, grass fed beef, and even exotic meats such as kangaroo, goat, etc. So fun! I always end up spending way more money here than I intend to, but it all goes to a good cause 🤤 I’ve also been impressed that their prices are extremely comparable if not even cheaper than others such as HEB. For example, 1 lb of grass fed ground beef at HEB is regularly $7.99 and when on sale it is $5.99. At Wild Fork 1 lb of grass fed beef is $5.50 regular price!! That is comparable with the local downtown McKinney farmers market that I love to support as well. 🤯 I will continue to shop here and recommend you guys. Thanks for all the help!!! God...

I was excited about trying this store (Prosper location) for my seafood so it’s unfortunate that my visit did not go well. As I entered the store there was a couple checking out, the cashier, and a gentleman stocking the freezers present. By the time the couple checking out had gone and I was the only customer, the cashier was on her cellphone and neither employee had greeted me or offered assistance as I roamed the ailes, but no biggie really. The issue became apparent when another customer walked in and was immediately greeted by a very nice “Welcome In!” from the cashier (face still in phone). I was the only person of color in the store (including the employees) and definitely felt unwelcome at that point and left the store. Considering I have been black my whole life, it did not surprise me this happened but I was very disappointed. Wild Fork I truly hope you do not foster discrimination in your values and that you emphasize the importance of inclusion and kindness to every single customer that walks through your doors to spend money on your product. This was unfortunate because I will not shop here in the future but hopefully my experience ignites changes for a better experience for someone else...