Staples — Local services in Providence

Worst service EVER!!! I took my notebook to Staples Easy Tech after it crashed. The tech said they would call me in about 48 hours with diagnosis, but they never contacted me. After waiting for a week, I visited the store to talk to them in person, and the same tech said they could not figure out the issue but they were still working on it. Soon after I left, they called me and said there was a problem with the hardware, and we needed to replace it. The price quote this tech gave me was about $180, which was one of the most expensive solutions listed. But another tech jumped in to say there was a mistake; it would be actually about $250. I still thought fixing it would be better than purchasing a new one at that point, and I paid for the service.

After the hard drive was replaced, I brought my notebook home, and noticed it was still not working properly. After a couple days, it crashed again a few times, so I called them back and they told me to bring it back. I had to wait again for over a week to hear back from them, and was told it was a virus, now. I told them the issue I had with my computer was exactly the same and asked them why the exact same problem was due to virus this time. They simply said I or whoever used the computer for those few days infected it with virus. Since I had no other choice, I asked them to go ahead and fix the virus.

It took them about a week, and I brought my computer back home hoping that it would really work this time. But it's still not working properly and crashing all the time. I called them again and they said they would take a look at it again, but there was not much they could do, and I or someone else did something to the computer that caused this crashing problem.

I so wish I had never taken my computer to Staples Each Tech only to waste my money and time. These people are thieves without knives, their price quotes change all the time, and they do not know what they are doing.

Please please DO NOT take your computer to Staples to have it fixed. Do not waste your money and time with these dishonest, incapable people, please. I regret it so much and now I have to buy a new notebook anyway after throwing away $250...

Last night, I went to use one of their printers to make photocopies of my driver's license. I was able to to get this done right as the store was closing. I specifically remember one of the employees standing by the exit door informing all of the customers that the store would be closing in 2 minutes as I walked out. Unfortunately when I got home, I realized I had left my license inside of the printer. This morning I made my way to the store as soon as it opened to go get my license and decided to give them a call on my way. The woman placed me on hold for 26 minutes and nobody ever spoke with me. I was actually still on hold as I waited in line for my turn at the printing center. When my turn was up, the woman behind the counter redirected me to the cashiers to ask the Staples Manager. I explained my story and he responded rudly with "I already checked our lock box and I didn't see anything but I'll look again." I was in the middle of explaining to him that I had been placed on hold for 26 minutes and eventually hung up because nobody spoke with me, but he just walked away to the back. Shortly after, the cashier standing behind the counter informed me that per Manager, my license was not there. Listen, I know that I lost my license and that is nobody's fault but mine, however this Staple's staff and Manager's dismissive demeanor really upset me. I couldn't believe the Manager couldn't walk back over to me to tell me himself my license was not found. I also couldn't believe they chose not to acknowledge the fact that they placed a customer on hold for 26 minutes with no response. Had I not hung up, it would have been over 26 minutes. What a lack of professionalism. If you want to be treated like a burden, come here. They do a really good job at not being forethcoming with their customers. I felt I was treated with little to no respect. I can't help but feel my license was mishandled as I was the last person to use that specific printer and one of the first customers there the following day when the store just opened. Really bad experience and I haven't experienced bad customer skills like this in...

Went to the Warwick store and they didn’t have the chair I wanted in stock. The Warwick clerk (who was excellent by the way), called providence and they had it. We decided to have them assemble it (which is $15 extra) and pick it up the next day. When we got the chair home, we discovered they had assembled the wrong chair (although similar). We went back to the store to purchase the correct chair (we weren’t even going to return the wrong one). Again, we had them assemble it. Thought all was well this time, right? WRONG. They never secured the arm rests to the back of the chair. I’m seriously tired of going back and forth from Warwick to Providence just for an office chair. I will avoid doing business with that store ever. You should too.

UPDATE Spoke w the manager (Kevin) of Providence store and he is going to make it right. That’s the ONLY reason for...