uBreakiFix - Phone and Computer Repair — Local services in Pueblo

After spending over 10 hours, yes, ten on the phone with AT&T and Samsung without any resolution in sight, our manager walked into uBreakiFix weary, frustrated, and out of options.

That is when everything changed.

The store manager greeted us not just with professionalism but with something far more rare these days, genuine care and a heart to serve. He took the time to listen, really listen, to the situation. He did not dismiss the complexity or pass us off. Instead, he thoughtfully considered the problem, explained a possible solution, and without promising a miracle, offered to try. And that effort made all the difference.

This is not just about fixing a device. This is about the kind of customer service you do not see anymore, the kind that goes beyond the first extra mile, which Scripture reminds us is expected, and boldly walks the second one out of compassion. That is the mile that matters. That is the mile that builds trust.

We left not only with a technical issue on the way to being resolved but with restored confidence in people who take pride in their work and care about those they serve.

Thank you uBreakiFix for showing what true service looks like. You have earned more than our business, you have earned...

I love that guys from the UbreakitIfix shop! They are really giving their best to not only repair broken devices/parts. After the visit, I went home with a not only a repaired, but with a repaired and improved phone and a smile on my face for the good service. I was really positively surprised and happy to have been there! I can fully recommend this shop! If you ever have a broken phone, Tablet,... bring it to uBreakiFix and you'll get it back repaired mostly even the same day!! Last time I was there to replace a part, he asked if I want to wait for ~30min or to have a call and I decided to wait... and had my phone back in exactly 30min! Oh, and did I mention? I only had to pay the part they had to replace, the diagnosis and the replacement work was for free. They also take time to listen and analyze the problem with the customer, if it is necessary. So, if you break some phone or device: bring it to uBreakiFix and you'll return home happily with it fixed and probably improved. Most probably even the sane day! Who can nowadays live without a phone for more than hours not to mention...

Verizon told me my phone is eligible to be repaired.- and made an appointment for me, to have these people fix my unresponsive Flip phone. At the appointment I told the person who greeted me, that this is a common problem on these Flip phones. It's all over the internet. His name was Matt, and he couldn't wait to NOT HELP! He went to - it's my fault it's broken - because of a microscopic ding on the back side of the phone - Samsung would not warranty it. He was emphatic about his position and did not budge. One of those people who revels in saying "NO"! I left disappointed and I went across the street to the Verizon store, and they all laughed when I told them this story. uBreakiFix and Matt's position was wrong - it's one week later and I have a new phone because Samsung and Verizon stood behind their warranty. This Pueblo Store - uBreakiFix - should change their name to uBreakiWon'tFix - because I love saying NO! What a...