Kukis Bridal — Local services in Quartz Hill

I can't speak to the quality, as we haven't yet received my wife's dress, but the customer service was very poor. We ordered a bridesmaid dress for my wife, for her cousin's wedding. The wedding is in England, so my wife had to order her dress through a separate middle man (Kuki's), but still the same manufacturer. They ordered the dresses on the same day. When her cousin in England was told that the dresses she ordered would not be ready in time, she, through her middle man (British Kuki's), cancelled the order, without an issue. When we went to Kuki's to try and do the same, Kuki refused to help us. Keep in mind this is still several months before the wedding, and almost 2 months before the dress was supposed to be ready-- a dress that was not fitted for a specific person, just a size. I understand that a product was paid for and ordered. However, running a business is supposed to be about pleasing the customer, and helping them to get what they need. Kuki basically told us...'Sorry 'bout your luck!' She was completely unhelpful. She refused to give me the number to the manufacturer so I could talk to them directly. I convinced her that she needed to call them on our behalf and plead our case (she did not offer to do so), but from her attitude about the situation, I doubt she did. She said we could cancel the order and get no money back, or she could sell the dress in our store and give us half. We were very disappointed in the lack of acceptable customer service. It was as if she did not care at all. It was all about the money to her. If she had put forth an effort to help us out, in this probably unusual circumstance, and had gotten the same result, we would have gladly eaten the money and chalked it up as a loss, and thanked her for trying. We will avoid doing business with Kuki's...

I had gone to kukis bridal because of all the reviews I had heard back about her shop but when I arrived there it was far from that. The first time I went to look at dresses after being engaged was at her shop. I walked in and started looking at dresses I was told I couldnt touch the dresses and when I wanted to try on certian ones she told me no because I wouldnt fit or wouldnt look right. when I finally got a couple dresses to try on I was rushed through them and told to take them off almost immediatly after putting them on because she didnt want them to get stained. I ended up getting my dress else where but went to here to get it altered which was a huge mistake! When i dropped my dress of and she strted to pin it on me she was very rude and not very attentive to me at all. We then got to the bussle side of my dress and my friend and I were explaning how i wanted it and she threw the train of the dress towards me and said you do it if you know how you want it done. I still left my dress because i knew she was a good semistress. I was given a final dress fitting date showed up on that day and she told me I came on the wrong day and that she didnt have my dress ready. After I left that time she said she would call me in a week and never did so I finally had to call her. called her a week later my dress still wasnt done after she had had it for almost 3 weeks now and she wanted me to wait until 2 days before my wedding to even pick it up and she was not going to be able to clean it. Needless to say I will NEVER go back there or reffer anyone to her at all. talk about giving a bride stress before...

Horrible customer service. This lady was rude! First of all she never said anything about a final payment being cash only until my wife put down a deposit with a credit card. Only after that did she mention that it would be cash only for final payment. She also said she would alter the length if needed witch most places will do for free when you buy a dress for $250. So when my daughter tried the dress on it was to long and then she said to fix the length it would be an additional $65. She completely lied about that!Also she didn't want to even let my daughter try on the dress to see if it even fit until it was paid for. She said it wasn't there but finally she went in the back of the store and got it out only after I told her that I wasn't going to pay for anything until I knew the dress fit. I mean come on what kind of crap is that? Anyway it was a terrible experience and she was completely rude to a sixteen year old girl. Not to mention my wife and I. Please dont give this place a penny, its not worth the headache. Oh yea one more thing. She tried to charge us for express shipping $25. We ordered the dress in January and didn't get a call that it was in until April! Really? Express shipping takes 3 months? save yourself the headache and go to the dress place on Lancaster Blvd. Good customer service and she will do free alterations if needed. Unlike this place who tells you she'll do it for free and then try to charge you at the end....