Primo Burgers — Restaurant in California

Oh the number of times my family and I have tried this places food, quit going for about half a year and then decided to try again.... and been doing this for the past few years now.

Well in the beginning we loved them. Their pastrami sandwiches were decent and the frequent item we ordered. Then one day, they started charging a fee to use any form of "card" as payment. So that ended our going to get food from them.

After a few years, and not being able to decide on anywhere else to get food from in our local area, we decided to give them another try. What a mistake. They stopped charging a fee to use a "card" as payment, however their food quality decreased times fifty, it felt like. So that ended going to them again.

So just tonight, decided to order a couple of burgers since they seem to be the ONLY place for 50+ miles that serves a burger with avocado on it (and something we enjoy the occasional time we even feel like having burgers), and after waiting about 20-25 minutes for the food to be prepared, in the drive-thru.... we get home to a paper-thin patty that's ALL pink in the middle, and tasted raw! And this was supposedly a 1/4-pound burger we ordered.

It's sad when there is hardly any decent place in the Antelope Valley to even get take-out from. So far I have not done a single review for ANY of the number of Carls Jr's or Jack in the Boxes, simply because one review can't cover EVERY single one of them!

We've driven to the Carls Jr. at 50th Street West and Avenue N, the CJ at 15th West and Avenue K, the one at 10th West and Avenue L and of course the one on 10th West and Avenue P (right there by the AV Mall), they're all the same; you order ANYTHING, from the drive-thru, and they ALWAYS have you pull around out front, out of the drive-thru (we once refused at the first location I mentioned, and the manager came and forced us to leave the drive-thru.... had we NOT payed already, we would have just left them with the food once it was ready). And every single time, they mess the order up and forget something, or get one or two things, if not everything all wrong!

And the same can be said for all the Jack in the Boxes. Even McDonalds is guilty of this sort of behavior. That only leaves the Tom's Burgers places on 30th West and Avenue L, and the one near 20th West and Avenue J, who cook such good food that they'd win in a competition. The only real complaint towards them is they're not consistent; one place has a regular and large size order of french fries, the other only has one size.... they've recently re-done their menu, and no longer serve taquitos which were a favorite for us.

There is also Texas Cattle Co., but doing dine-in either every single night, or every other night just isn't a reality.

Anyway, this review is mainly for Primo Burgers, I just wanted to point out that in the AV, there are hardly any decent mid-food places to eat from (yeah I made up mid-food, since they aren't fast-food, but certainly border...

A pause on the varietal restaurant is my time when it doesn’t change. Lots of burgers fill the menu like special decisions, choices that go off the hook, whenever I’m seated to a nice table for one person on the drive against weather that’s quite akin to Bullhead City’s. Just to put the desert heat in perspective, consider this little fact- after I go to Farmer’s Wife, an antique store with homemade scents, I return to Primo Burgers and have a sweaty head which doesn’t go away for more than 15 minutes even if the restaurant’s atmosphere isn’t too bumpy or hot as a rock. I’m trying to think of plentiful idioms to describe Primo’s pile of coffee mugs being next to a blue soda fountain or those abstract pictures that hang in the top left corner across from the beverage section. Maybe I’m off the hook or someone else is. By that, assume I’m drifting near rows of benches to see cushions on plastic chairs, although a registered worker gets confused by my pronunciation of “gyro”, basically a Greek sandwich with lamb, before leaving me with a thank you receipt. To be alone so often at this combinational restaurant, as I get my paper cup full of Pepsi when thinking about the burger mascot on levels of glass in window and frame, is only a cause to my figurative perfection, but Primo is the dining spot where various basic foods- burritos, gyros, deli, fast food- become the freshly made items which are cooked so well that I don’t just imagine steam from hot iron. Honesty is casual routine for the alluring restaurant crew as they switch positions and locations to represent fine cooking under the roof, fine cooking as such (yum yum yum) yet I’ve crossed the borderline between fine steam and nice smells of food constantly. And Primo thinks they’re the best in town? Well, I mean variety! It’s nice to choose wisely between a couple of gyro varieties; however, to comment on the food’s steaming quality is to represent the vast enterprise of Primo’s local, or practical, treatment to nearby citizens of Quartz Hill. An enterprise as vast as Primo’s simply demonstrates their greatness rather than leave promises broken and get exorbitant in craftsmanship. May I suggest this restaurant is compact, beautiful, and wild? Mentioning these restaurant characteristics is not the equivalent of giving partial evidence. Primo has excellent craft and discipline in their representation of wild cooking and it’d be a shame to ignore such magnificence or to try dividing up parts in a less-than-fair analysis. Primo has to be excellent because they exhibit brilliance in the scope of an involved vision or a breathing atmosphere where social traits become partly the mood workers fail to postpone for just any basic factors. Primo has brilliance in execution, tremendous work ahead, lots of mouths to feed, and the dine-in lobby gets more provocative and interesting in...

My family of 8 has eaten at Primo Burger regularly over the last 3 years that we have lived in this area. However, they have lost me and my family as a customer.

I purchased my daughter a cheeseburger combo meal. I was given a single receipt for a single charge. The next morning I noticed in my bank app that I had been charged for the combo twice. I called Primo and explained. They said the second charge could be a bank hold and to call them back when I confirm that I am charged both transactions.

The next morning, I see that both transactions posted confirming that I was charged twice. I then called Primo back, per their request the day before, and again explained the situation. After explaining, they asked if I called the bank to dispute, and I said no because the day before you requested that I call you. They asked me if I wanted to go through the bank or have them refund me and I said it would be easier for you to refund me and I'll be there shortly.

When I arrive, they immediately begin to give me an attitude for showing up. They state that they can't just refund me and I need to dispute the charge through my bank. I then question why they offered to refund me and allowed me to drive over there if they weren't going to refund me. They continued to argue with me and take zero accountability, and did not even try to make it right that I wasted my time driving there, even though I was following the advice that they gave me. I had no issue disputing the charge through the bank, my issue is that I followed their advice and then they give me an attitude for following their advice. Not only did I never receive an apology from them for double charging me, they didn't apologize for the having me drive over there. They could've owned it and acted like it was a miscommunication issue. Instead, the woman justifies double charging me by mentioning that they use hand written manual tickets and it happens sometimes. A gesture of a coffee or a soda would've gone a long way to easing the situation as I stood there.

I was treated as if I was the problem. Before leaving I asked to speak with the manager, Juan, and I was told that he would not be in until 1pm and to call after 1pm. I called literally 1:02pm and was told that he left for the day.

My family truly enjoys Primo, and we try to avoid corporate restaurants. Due to the size of our family, we can easily spend $50-$70 there sometimes. However, they now have lost a customer over the mishandling of a single cheeseburger meal. We will be looking for a new...