RISE Recreational Dispensary Quincy — Local services in Quincy

This place is not very professional with online ordering. When they first opened every time I placed an order there was always a glitch in the system. One time my order was canceled an hour after I placed it because they ran out of product. Another time the order was never filled. I expected that when they first opened. Another time it was 5 HOURS before I got a text saying my order was ready. After that I got tired of dealing with the online system and I would wait in line to place an order. Today I again tried to place an online order. Placed it at 2:30. Was told order was processing by text and never heard anything else until after 6 telling me my order was canceled. When I called to asked what the issue was I was told I have to check on my order sometimes that I won’t always get a text back saying order is ready. At herbal remedies in Quincy when you place an order online you get a text confirming order immediately and within 5-10 minutes another text telling you it’s ready. You guys are going to have to step up and do better to serve your online customers...or you will lose a lot to the other dispensary who seems to have their system working great. I’m not the only person who has said this either...several people I know complain about the online ordering compared to the other dispensary. Sad because you guys have some good products and offers. But...I would prefer to place order online and then have my order ready vs waiting in line forever especially with Covid going on. Hope you guys fix...

I had been here once and probably won't return. You go in and are greeted by two people behind a desk and then there is "security" sitting next to the desk in non-identifying clothing just sitting there slumped over looking very unprofessional! They then ask you "would you like to join our rewards program?" I said no and she kind of huffed at me. This is how they can keep your information, in the House bill 1438 Article 10 Section 20 it states that a dispensing organization shall not obtain and record personal information about a purchaser without the purchaser's consent. If you say yes that is consent and that's how they keep your information. But if you say no they give you a ticket and tell you to keep it out to give to the person at the register. Upon entering you see a beautiful place with horrible setup, it doesn't look very organized and the menus on the television screens are very unorganized. There was nothing on the menu screen for flower and when I had asked the guy at the register if they had had any flower he said yes but he wasn't sure what kind of flower they had, so I stood there for over a minute for him to look up what they had. Other menu screens were really confusing as well, they keep changing as if they had too many product to fit on one screen but in reality they were the same products just in different order. I am sure the quality of the product is good but I didn't get anything because of...

Really friendly people. Pretty good selection. The stuff I bought was not dried out. Prices are industry standard. But they have a really great discount for med card patients which helps a great deal with Illinois ridiculous taxes. Plus a rewards program. The screens in the store show you the price with the tax (before any discounts) which is really helpful since there are different taxes for different items. Ordering online was quick and easy and my order was ready within a few minutes. It's quite a drive for me but I definitely will make it again. Edit; I went back today (2-25) and had just as an amazing experience. Great selection, pretty decent prices. The last product I bought was great which is exactly why I returned so soon. Every person I encounter that works there has been awesome, very helpful and friendly. Always welcomed with a smile and always told I am appreciated when I leave. Every time I have placed an online order, I get a text within 10 minutes that it's ready to go. If I add anything when I arrive it's super easy to just add it on. Also today I swapped out a preroll for an 8th when I had brought up that online it kicked it out of my cart, he said we just got a new shipment in do you want to swap out the prerolls? I hate being a pain but he said it's not an issue and it wasn't a hassle and he didn't act like I was...