The Yum Factory — Restaurant in Quincy

I ordered two cakes for my child’s first birthday from here: one a Clifford shaped and decorated cake just for them; one a regular circular cake for guests; I also ordered a dozen cupcakes. When ordering, I specified that the Clifford cake should be in fondant and the regular cake should have light icing on it. When my husband went to pick them up he sent me a picture and the Clifford cake was clearly covered in icing. When my husband asked about this, the lady who had done it said that if I had gotten it in fondant the cake would have been an extra $150 so we were wrong. We rented a room that was carpeted and because the cake was made with icing we had quite a hard time cleaning up. Once we cut into the circular cake at the party it was obvious that it had not been done with light icing (I’m very lactose sensitive and my husband doesn’t like frosting) so we were a bit disappointed. Now the cakes both looked and tasted great (icing and fondant issues aside) and the cupcakes were exactly as ordered. However, with it being my child’s first birthday and paying what I did I was disappointed. I contacted the owner the next day about the issues and she apologized and refunded me $50-because we had paid the fondant price and received icing. While this is nice and all I would have rather had the cakes the way I ordered them. I was also disappointed that whoever talked to my husband seemed to try to lie so that we wouldn’t want to contact the owner about the issue. I wouldn’t have even left a review but every review highly recommended them, which is why I went with them to begin with. Again the cake tasted good but I wish I had gone elsewhere because I would not have paid that much for both cakes to be wrong for my child’s...

I went in to pick up a cake for a 4 yearly birthday. It was supposed to be a mini mouse cake. I piked up a white cake with pink frosting and silver macarons for ears. Nothing made me think Minnie mouse cake. After I requested a refund and was told no I asked for a discount then because it was not worth $50, she then told me no and threw in my face the fact that I worked for her years ago and had just been diagnosed with epilepsy. She said I always had problems with you, well no duh chicka I had seizers. Very disappointed in the quality of this cake, I have seen much nicer ones come out of her kitchen and I only got this because she has a personal...

I ordered online from these people and when I went to pick the order up both the bakery and chocolate shop were locked up. No one there. No signs. Nothing. Nothing online to suggest they would be closed. I had ordered gluten free cupcakes for my husband's birthday gathering. I have no idea of the quality of their product because they took my money and gave me no product. Disappointed would be an understatement. I tried calling but it went straight to voicemail. This was 4 days ago and no one has returned my call. Not only will I never both to try using them again, I will be sure to let everyone I know about my...