Ramsey Car Wash — Local services in Ramsey

Please make sure to read the business owners response below

I’m honestly really bummed by this place. The experience is very inconsistent and the pull up to the wash tunnel was poorly designed. My rims have been scratched more than once due to poor guidance from the attendant. I can see every angle of my vehicle via the cameras and the trajectory of motion but the attendants constantly insist to guide me… resulting in metal on metal and my car being forced to slide into the track. I’ve actually noticed more than once the attendant looking to the wheel that scrapes with concern or if there are two people there they look to each other with what can only describe as acknowledgment of concern. More than once my rims have been scratched. The inconsistency comment stems from the pre spray they randomly decide to apply before entering the tunnel. Sometimes they do and sometimes they don’t. Sometimes they do one side but not the other. It’s not a matter of them assessing the need because they rarely even make it to the right side of the vehicle. I’m always confused why all the other washes in the area are packed and Wash Club seems dead. Admittedly that could be because they are more efficient at getting you in and out but long story short I wouldn’t recommend Wash Club unless your vehicle is a late model and already has some wear and tear. Unfortunately that isn’t the case for myself and my 2024 has suffered. At this point the ship has sailed and it is what it is. If I could go back I wouldn’t have joined.

Reply to Wash Club: Thanks for your reply. Believe me I’ve hit more than a few curbs in my day and those past experiences have conditioned me in a way that it will never happen again and has not happened on my current vehicle. Those scratches are from Wash Club. I would gladly accept the video if possible. I would also take down those photos and my review if I’m wrong. Please let me know where I can reach out via email to provide my details. Also I was definitely complimenting the efficiency of your operation and ability to process vehicles. The in and out experience is much appreciated. Can you explain what you are spraying on the vehicles inconsistently prior to entering the wash? I look forward to hearing back. Thank you.

Reply to Wash Club Resolution: What happened to the offer to provide video evidence of the rim scratched prior to entry? Clearly canceling my membership without providing the video demonstrates that the damage to the rim was not there prior to entry. As far as the frequency since January, that sounds about right. It’s funny you were able to provide my visit stats but didn’t provide the video. I bought a 2024 AMG GLE 53 for ~ $115k at the end of December and I regret attempting to maintain it via Wash Club. The wear and tear endured in that time via Wash Club was far from worth it. I wish I wasn’t in denial as long as I was. I honestly feel relieved to have my membership canceled. If you care to discuss further and provide the video I will edit my review and publicly apologize.

Was my membership canceled and refunded as promised? Looks like you decided to edit your reply to exclude that you took that action in reply to my review. Please confirm and I’ll take down the review.

BTW not my car in...

I recently visited this car wash, and I am absolutely delighted with the experience! From the moment I arrived, the staff's professionalism and attention to detail stood out. The welcoming atmosphere and the seamless process made the whole experience enjoyable.

Firstly, the exterior of the car wash is clean and well-maintained, which immediately gives a great first impression. The staff greeted me with a warm smile and guided me through the various wash options available. They were knowledgeable and helped me choose the best package for my car's needs.

I opted for the VIP Wash, which includes a thorough exterior wash, waxing, tire cleaning, and an interior vacuum. The pricing was very reasonable for the comprehensive services provided. The waiting area was comfortable and equipped with free Wi-Fi, magazines, and complimentary beverages, making the short wait pleasant.

The actual wash process was impressive. The automated system was state-of-the-art, ensuring every inch of my car received the attention it deserved. The hand-finished touches by the staff at the end were meticulous, ensuring no spot was missed. My car came out looking brand new, with a glossy finish and spotless interior. The tire cleaning was exceptional, and the waxing left a brilliant shine.

What really set this car wash apart was the exceptional customer service. The staff went above and beyond to ensure I was satisfied with the service. They took the time to address my concerns and even offered tips for maintaining the car’s cleanliness between washes.

Overall, this car wash exceeded my expectations in every way. The combination of excellent service, friendly staff, and high-quality results has earned them a loyal customer. I highly recommend this car wash to anyone looking for a top-notch car cleaning experience in the surrounding area. Five stars...

Absolutely Disgusted with the New Management – Stay Far Away

I’ve been a loyal monthly member at this car wash for years. I consistently pay for the monthly exterior wash package and have always returned because, under the old management, I was respected and treated like a valued customer. Whenever I wanted to add an interior cleaning, they gave me a reasonable discount, acknowledging that I already pay for a monthly service. That made sense. It was fair. It was appreciated.

Fast forward to today, and let me tell you — this place has gone completely downhill. The new management is a total joke. The so-called “manager” today was rude, arrogant, and completely dismissive. I explained that I’ve been coming here forever, I’m a loyal customer, and I’ve always received a discounted interior because of my membership — and he couldn’t care less. He stuck to his overpriced rates like I was some random walk-in and basically treated me like I was bothering him by even bringing it up.

Not only is the customer service non-existent, but the attitude is absolutely unacceptable. There’s zero appreciation for loyalty, no flexibility, and no effort to retain longtime customers. It’s like they WANT to push people away.

Oh, and let’s not forget: they are now the most expensive car wash in the area. For what? Mediocre service, clueless management, and no regard for customers? The pricing structure makes no sense. Why am I paying a monthly fee and then getting gouged for an interior wash like I’ve never stepped foot here before?

This place used to have standards. Now it’s just greedy, cold, and unprofessional. I’m DONE bringing my car here and I’ll make sure everyone I know hears exactly how far this place has fallen.

Save your time, save your money, and go somewhere that actually values...