Ramsey INFINITI — Local services in Ramsey

IF ANYONE NEEDS DETAILS OF THE FOLLOWING INCIDENT, PLEASE REACH OUT PERSONALLY!

On Tuesday, September 23rd, 2025, I backed out of my garage TO GO TO WORK, and noticed oil on my garage floor! I called this dealership to advise them that oil was leaking (I have no idea how long this has been happening for, and how much damage my car may have taken… It could’ve been weeks of leaking oil.) and a decent amount at that. Approximately a quarter cup of fresh leaking oil was found sitting on my garage floor Tuesday morning. Upon arriving at the dealership, I’m greeted very hastily and fast. 3 different individuals approached me and were telling me different stories. One of them said that Jennifer was my advisor, one of them said Linda was my advisor, and the other one asked me twice back to back if I left my keys in the car. Very thorough, wouldn’t you think?

My vehicle was in the repair room for 2 hours. Upon inquiring about the status of my vehicle, it was magically brought out the second I inquired. I was told, blatantly “it was the O-ring, it was defective. We replaced the o-ring”. I was satisfied at that moment, not knowing what was to come next.

Fast forward to Wednesday morning, I get in my vehicle TO GO TO WORK, back out of the garage, and, what do you know? Oil all over my garage floor :). I called the service advisor (Linda) and was told that they will take me in immediately, and to come back down. At this point, I’m already angry. The money that went into purchasing this P.O.S vehicle is paying their wages, ensuring they have a job to go to in the morning. Not only did they blatantly lie to my face about fixing the car, but they prevented ME from working for two days, with the reward of a free oil change? Was this supposed to be funny?

Additionally, Jennifer has the audacity to walk over to me with a straight face and utter “the mechanics are saying nothing is wrong with the vehicle. Are you sure it’s still leaking?” Are you people for real? This insanity is serious? I had to walk out of that dump quicker than I walked in. I was so infuriated, I had it in me to embarrass each and every one of the workers in front of their customers after treating me that badly, lying about it, and then acting like absolutely everything is fine. It’s a bunch of uneducated workers trying to “fake it until they make it”.

At this point, it’s obvious that they literally do not care about their customers at all. No one communicates with anybody, including the customer. This is all directly after I spent OVER TWO THOUSAND dollars on an oil change, tire work, brake work, and more. Two grand!! To any upper management or corporate entity lucky enough to read this, this establishment is actively stealing most customer’s money in exchange for doing nothing with the vehicle. I have a massive feeling that they didn’t do any work the last time I was here either, as I told them I had a vibration issue on the car. It was “fixed” but somehow I still had the exact same vibration. That was dismissed by the advisor who quickly stated that the service was performed. This was just 2 months ago. (SEE...

Tuesday August 24, 2021 I purchased a Certified Pre-owned Vehicle from Jason, Jose, and Dan. I dealt with Eddie in finance. At first the experience was pleasant, but then I test drove the vehicle. The TPMS light was on, and the vehicle experienced significant vibration when I drove it. I assumed it was because of the ten pounds of pressure that were missing from the front driver-side tire. I brought it up to the staff and Dan took the vehicle to service. When I took possession of the vehicle after it was prepped, detailed and delivered, I had someone follow me home with my new vehicle. At this point I had not yet driven the vehicle after I addressed the issue. When I went to install tinted windows on the vehicle on Thursday I noticed the vibration again. I called Jose, Jason, and left a text message to return a phone call to me. When I spoke to Jason, I told him about the issue and that if it was minor, I would address it myself, and if it was not that I would call back. This occurred more noticeably at high speed, and so I initially assumed a weight may have fallen off the wheel, and so I balanced the two front wheels at a local shop to avoid returning to the dealership, which is an hour drive. This did not alleviate the issue, and after another round of phone calls I was told service would call me. Ultimately they did not, and so on Monday August 30, 2021 I returned to the dealership to return the car, or for the car to be fixed. I left the dealership in the early afternoon and then received a call right before 3PM telling me my car was ready, which was odd. I called and asked Jason what was done to the car and he told me wheel bearings were replaced. I returned shortly to test drive the car to find that little to no work was done on the vehicle. After a a very heated debate with the used sales manager, he refused to issue me a refund for the vehicle. The single most horrible car purchasing experience of my life. Most dealerships are bad but this one takes the cake. BUYERS BEWARE!

update to response

Best reply you could come up with after all this time? All the information is aforementioned. An observation is in order; In no realistic scenario am I supposed to cordial and polite to dishonest parties. At that point you are an opposition, and if rude is all I was, consider yourselves lucky. I know what kind of damage this review does up here, and I intend to keep it right where it is. Also, the problem never went away. That's what's called a lie. You want polite, her goes: good luck in your future business endeavors. Bad business does not last. That's free advice for you guys. Took my business to Ray Catena. Thanks again for all your time, considerations, and efforts. Once the service records are updated I am sure you will hear from me again. Thanks again for the not so genuine reply. ...

Service department is horrendous. They tell you one problem and then add on additional parts and labor.

We brought our car because the airbag light was flashing. After 2 hours of diagnostics we were told there was 1 error and we were given cost for repair. We were told everything else was working fine on the car. The part had to be ordered so we brought it back the next day. After dropping the car off in the morning we received a call at lunchtime that in addition to the first part it was discovered another part that had to be ordered was needed and the cost was more expensive part was needed. After going to the dealership, the manager said he would cover the cost since they missed it during the first diagnostic review. We left the car for another day waiting for the call to pick up the car. Friday morning we received a call that the second part wasn’t needed but now it was discovered another part that cost more than both parts was needed instead.

When we spoke with the manager he said he never said he would cover the more expensive part but would cover the first part.

After back and forth with Service Department and manager we had no choice but to do the repair. Be aware of the add ons and upcharges. If you have to bring your Infiniti to the dealer don’t go to Ramsey.

Dear Owner,

Unfortunately your response is not accurate. Day 1 - 2 hours for diagnostics- Gabe said there was only 1 error $870 repair.

Day 2- dropped car since part had to be ordered. Jen called to say it would be another $1,400 for a wiring harness. The only reason I was given a rental was because I drove to the dealership and spoke with Luke. Jen told me I could take the car home and drive it even though on day 1 we were told it wasn’t safe.

Day 3: Gabe who called me “Bro” the whole conversation said it would be another $1,800 for another part.

The car was looked at 3 times by Infiniti mechanics and the Foreman and each time a more expensive item was needed. This happens every time we come in...