Tillys — Local services in Rancho Santa Margarita

Worst customer service ever!! Came in to buy some jeans and nobody helped me out..Their were 3 girl employees working and none of them even acknowledged me! They weren't even busy to say the least, I had to hunt one of them down and to my understanding she was probably the manager to ask for a fitting room. When I asked her she was rude and gave me one! When I came out she was outside and didn't even ask me if the jeans fit me or not! I was nice enough to place the jeans that didn't fit back..I should have not bought anything to be honest! Next time I'll take my business elsewhere and go to the Crown...

I had a great customer experience at this store with the wonderful Jaden. I came to exchange an item that I purchased online. The color was not accurate to the online description. He was beyond polite and efficient during the exchange process. His excellent customer service prompted me to return to the store two days later for my kids back to school shopping. Everyone at the store was helpful at this second visit too. They really go above and beyond other retail stores I've visted recently. Highly recommend this Tilly's store. Bonus: They had a great sale going at this time. Both kids got some...

My boyfriend and I walked into the store at 8:20pm today and the female employee outside fixing the clearance clothes just looks at us and doesn't even say hi. We went to check out some shoes and the male employee just grabs boxes next to us that someone previously left without asking if we need any assistance. Overall customer service was horrible. Out of the 4 employees no one acknowledged us. We just left and didn't...