AMBRO Manufacturing Inc — Local services in Raritan Township

CAVEAT EMPTOR. I own a graphic design and branding firm, and use subcontractors to do most of my screen printing. A large, expensive order was printed with the wrong color for my client. My first point of contact about this issue was the shipping manager, who took interest in the issue, acknowledged the mistake, and assured me they'd make it right. Then, the "owner", Darren, told me I was out of luck, and the wrong color was the result of acceptable "variance." The kicker: he flat-out rejected to do anything to compensate for his error, and said I SHOULD SUE HIM before he'll reprint the job! The design specified a forest green ink (which is part of the client's LONG-ESTABLISHED colorway), which was printed as lime green. A radical difference, even to a layman. Below you can see the colors in the art that was provided versus what I received. The distressed texture in the prints is correct. The one with the mottled ink I can't even explain! The PMS (Pantone Patching System) colors Ambro decided to print with don't exist anywhere in the artwork I provided. My job is to provide my clients with consistent, professional branded merchandise. In the world of branding and graphics, color consistency is a basic, yet critical, concern. A very specific Pantone green was embedded in the art file, as is standard in the industry. Apparently, the attitude on that subject is very loose at Ambro. Read the response from Darren below that clearly illustrates his lack of professionalism. Watermelon green? GMO?! Embarrassing. If he had put any of that energy into doing the right thing, everyone's lives would be so much better. But, here we are. People make mistakes, and that will never change. What sets professionals apart from the rest is the ability to acknowledge a mistake and correct it, not waste energy on empty, ridiculous excuses. If you're looking for true graphics professionals who understand the importance of maintaining graphic standards in branding, you should definitely go elsewhere. If lime green is close enough to forest green for your purposes, then Ambro...

Their website isn't very useful if you want to research different t-shirt printing businesses. I learned more about the staff's food and television preferences than I did of Ambro's product ranges and pricing. The website recommends I email "Darren" for quotes, so I did. I explained my plan, requested a catalogue or price schedule, and asked about PSD templates, swatches, etc...all things that I had been investigating on other custom t-shirt websites. He responded only with the minimum order amount and unit price, for what I can only assume was a ladies' v-neck t-shirt blank. That's it, not even the available sizes. The email gave the strong impression that "We don't want your business anyway." I followed up with a simple catalogue request that was ignored. The funny thing is that his quote beat Stylus Apparel's unit quote by $4, but I would rather use an impersonal website (though still local) that provides me with useful information and quality...

Very bad experience. Completely screwed up a job and didn't want to fix it blaming the customer. They failed to provide accurate trial pictures and wouldn't provide it after asking 3 times. They then produced a product that was damaged and said it wasn't their fault because it came out like that. They printed on a shirt knowing it was going to mess up the shirt because they saw it in the trial and wouldn't notify or send accurate pictures. Got into a shouting match with them over it and had to bring in a lawyer. Really bad company.

RE company response: These are premium shirts that retail for $85 made from a very nice Italian fabric that is made for printing. I stand by my comments above - this should never have happened and it's on them for ruining this product when they ran a trial and knew it was going to get messed up without telling...