Red Wing Shoe Co. Plant 2 Manufacturing — Local services in Red Wing

Really disappointed with their customer service. I've spent thousands of hard earned dollars over the years on both work and heritage boots. This last pair of work boots was the final straw. Worked with customer service to get a mailer so I could send in a pair of the moc toe boots. I gave RW my address and everything was set. I never received the mailer and when I followed up with C/S (twice) I never heard back. This was a month ago. I will be wearing my iron rangers, weekender mocs, and my supersole X's until they fall apart. However, I will not be buying more RW boots. If CS doesn't care about making it right for me, i am not spending my money on your...

Great boots that last... well worth the investment. I ordered a pair of 6" Beckman's two years ago. When they arrived I noticed what I thought was a minor cosmetic flaw in a piece of leather. Two years later the leather turned out to be defective and a hole developed in the leather though natural wear. I sent a picture to their returns office and they replaced the pair despite the product being out of warranty. I have since ordered a second pair of their shoes and they are also great. This is a reasonable, respectable company and there simply aren't many out there for which that is true....

BEWARE: Reckless business practices. Red Wing Shoe Co. infringes on the intellectual property rights of other businesses and photographers. Red Wing makes claims that images belong to them that are owned, created and produced by others. It is clear that they are unaware of the details within their organization and their legal department neglects to return calls and emails regarding the above. I would hesitate from purchasing from and supporting...