House Chrysler Dodge Jeep Ram — Local services in Red Wing

My initial review of Red Wing Ford was pretty negative. I bought a car that had a laundry list of issues from a salesman who I did not care for his actions or mannerisms.

After my review, the General Manager reached out to me, and we had a dialogue about my experience, and what I had wrote. It didn’t change the facts, but he extended the olive branch to make things right (within reason of course), and I gave him the fair chance to do just that.

The car required extensive work, and it wasn’t going to be cheap. They were willing to cover the majority however I was to cover $250 of it. While some I’ve shared that with expressed outrage, I found it to be a fair compromise. It’s a business, I get it. The lights aren’t on for free.

I have a full work schedule at the office, however I took a satellite system down to Red Wing Ford so that I could work while they ran diagnostics on my car, to which they wrapped it up pretty darn quick.

They knew what the issue was and hit me with the news. It was going to be much more expensive but my obligation would only go up $100. A fair compromise. They were eating around $1000 to my $350. I agreed, and they ordered the parts.

What they did next was not expected, they took into consideration my work schedule, and drove a fully loaded Jeep Grand Cherokee with a full tank of gas over an hour away to my office, and took possession of my car from there.

Tim, the General Manager kept in constant communication, I didn’t have to bug him. When he drove my car back to Eagan, it still wasn’t right. He asked to keep it another day. The next day when he came to the office, we took it for a spin and it still wasn’t right.

He said he’d work with me on making it right, and we arranged a good day to work on that goal together. However when that day came, the car went further down the spiral, more issues cropped up and the cars degrading condition had the rear end come out from under me and went under a tanker truck (nearly hitting it).

Enough was enough.

Oddly enough, Tim agreed who heartedly. No pushback whatsoever. I wanted another car, at this point I wasn’t even picky about specs. I mentioned buying the loner car.

Tim said he would see what he could do and then call me back.

He didn’t have a vehicle with my wants, too specific. So what he did was work out a trade with another car dealership to get me a car with the specs that I had wanted.

Next he took back the car I bought at 100% reimbursement rate, then the brand new 2014 that he found me he gave me every dealer incentive and break he could, then took a loss to get it down to my payment range.

At the end of the day, not only was the initial deal honored, but expectations were exceeded!

You can’t control the condition of a used vehicle, but you can judge a company by the leadership that keeps it. I will be buying another car from this dealership.

Thank you Tim for making things right by honorable deeds, not just...

First time buying a Ford from RW Ford Dodge Jeep and Ram. All the service had been done prior at the dealership’s service center so naturally I decided to take it in for a minor repair and oil change. Left not wanting to go back and wanted to share to inform others but also see if anyone else has experienced anything similar. Waited hours for my car after dropping it at my appointment. Ended up calling after 5 hours as I didn’t think it would take this long. An employee informed me that my car had been done for a while and someone was supposed to call me. He let me know who was supposed to call me so I already knew who had messed up. I went in and was not greeted. I had no idea where I was supposed to step up as none of the men behind computers seemed to want to help me. Eventually, a guy I graduated with told me I would be dealing with John (the man who was supposed to call me) and that he had my paperwork. He was on the phone so I waited not really knowing where to stand. When he was off the phone I asked if he was ready for me and he told me he wasn’t. The only reason I walked towards him is because I decided to. He never greeted or called me over and I felt very confused. Throughout the whole process of me standing there for 20 min he seemed very confused and was printing out the wrong paperwork. This left me nervous as I wasn’t receiving any information about what was done to my car or how much it cost. He plopped the paperwork in front of me after telling me my total. I then asked what the mechanics had mentioned and he told me I needed two parts which I did not know anything about. I don’t have much experience with cars so I have no idea what he was telling me. He gave me a half ass answer and asked for my payment. Once the payment was complete he handed me my paperwork and went to the back. When he came out I was very confused and asked if I was good to go. He replied “yeah.” I’m sorry, but there is no excuse for the way the service center made me feel. I felt very confused and uncomfortable after waiting hours for my car when it was actually ready for me sooner. I did not receive any sort of greeting, thanks for my service, or an apology of any kind for my wait. I can tell you I will not being going back to RW Ford for any service or vehicles in the future. I can compare this to the great service I’ve always had at Joe’s Mobil and RW Chevy so yes, I expected much more in service at Ford. I gave a star because whoever fixed my car, fixed it correctly even though...

My husband purchased his 2020 Ram 2500 in white a few days ago and he raved that he was super impressed with how House Red Wing dealership treats their customers and how he got the best deals from here.

At this dealership I felt like one of the gang. The crew (including Kati, Tony, Jackie, Mitch etc) are super knowledgeable, friendly and driven to make it work for you. Jessica (the GM), Brad and Josh are nothing shy of spectacular. They really know how to make customers feel heard and work to get them the best deals.

Some dealerships are all about making the customer buy things we don’t really need so they can make bigger sales and commission but these guys and gals showed us some deals we weren’t expecting and it saved us thousands!!!

Today I purchased my first Jeep Wrangler and this experience has turned me into a die-hard fan. When all the paperwork was done, Kati and Jackie got into the Jeep with me and showed me what each of the buttons do and taught me all about the Jeep wave and the Jeep culture. These simple but effective methods have turned me into a customer for life. I will be coming back to work with these guys again and again.

I have purchased my fair share of vehicles but I have NEVER had a dealership that took the time to do all this. I am completely taken aback. It would be down playing if I said they are my favorite dealership to work with. Stop wasting your time going to other dealerships. This is the only place that makes...