Costco Wholesale — Local services in Redmond

As an Indian family, we recently embarked on a shopping trip to Costco in Redmond, Washington, and it was an absolute delight! From the moment we stepped foot inside the store, we felt welcomed and catered to, making our experience truly memorable.

Costco in Redmond offered an incredible selection of products, including a wide range of groceries, household essentials, electronics, and more. We were particularly thrilled to find a variety of Indian food items, spices, and ingredients, which added a touch of home to our shopping experience. The store's commitment to offering diverse products was truly commendable.

The value for money at Costco was outstanding. We were impressed by the bulk quantities available, which allowed us to stock up on our favorite items while saving money in the long run. The discounts and deals available were also noteworthy, providing us with additional savings and making our shopping trip even more worthwhile.

The layout of the store was well-organized, making it easy to navigate through the aisles with our shopping cart. The staff members at Costco were friendly, approachable, and always willing to assist us when needed. Their helpfulness in guiding us to specific products and answering our questions was greatly appreciated.

Costco's commitment to family shopping was evident throughout our visit. The store provided spacious shopping carts, making it convenient for us to accommodate our purchases. The dedicated kid-friendly section offered a variety of toys, books, and snacks, keeping our little one engaged and entertained during our shopping trip.

The checkout process at Costco was efficient, with multiple counters available to accommodate the high volume of shoppers. The cashiers were polite and attentive, ensuring a smooth transaction and a pleasant end to our shopping experience.

We must also mention the food court at Costco, which offered delicious and affordable meal options. We enjoyed a flavorful slice of pizza and refreshing beverages, providing us with a much-needed break before continuing our shopping journey.

In conclusion, our family shopping trip to Costco in Redmond, Washington, was an absolute joy. The store's diverse product selection, value for money, organized layout, friendly staff, and family-oriented amenities made it a fantastic destination for Indian families like ours. We highly recommend Costco for a wonderful shopping experience that caters to all your family's needs. We look forward to returning for our future...

I am a long-time Costco member and loyal customer. However, I had an extremely disappointing experience at your Redmond store on the morning of Saturday, August 2nd, and I would like to bring it to your attention in the hope that it will be addressed appropriately.

Summary of the incident:

While the customer ahead of us still had a large number of items on the counter and was in the process of loading them into their cart, the cashier began scanning our items and placing them on the same counter. This caused our items to become mixed with the previous customer’s. As a result, your associate, Sue, mistakenly packed some of our items into the other customer’s cart. We noticed this just as Sue was about to pack our third item and immediately intervened, asking the cashier not to rush and to wait until one customer has fully completed checkout before starting the next.

What followed was even more disappointing. Neither Sue nor the cashier offered us an apology for the confusion or inconvenience. Instead, Sue responded curtly with, “We try fast as we can,” a remark that came across as dismissive and unprofessional. Even more frustrating, Sue then apologized to the customer ahead of us and exchanged apologies with the cashier—while never once acknowledging us, the ones actually affected. There was no apology, no thank you, and not even a simple “goodbye” from either Sue or the cashier when our transaction concluded.

While there was no financial loss involved, the entire interaction left us feeling disrespected and frustrated. What should have been a smooth and pleasant Saturday morning shopping trip turned into a disappointing experience. Costco has a well-earned reputation for excellent customer service, but this encounter fell significantly short of that standard.

I hope that the store will review and reinforce proper checkout protocols to avoid similar issues in the future. More importantly, I urge that staff interacting with customers be reminded of the importance of showing basic courtesy and professionalism...

By far the most disappointing Costco experience I’ve had. I visited to request a price adjustment on an item that recently went on sale, but the associate informed me that because it had been 30 days since purchase, they couldn’t honor it. When I asked for clarification, I was simply told “it’s policy.”

To better understand, I asked a hypothetical: if I were to buy the same item again at the new price and return it using my original receipt, would that be accepted? The associate confirmed yes, since Costco doesn’t have a return window. I requested to speak with a manager because the logic seemed inconsistent.

When the manager arrived, they discussed the situation with the associate in a dismissive tone. I calmly explained my confusion and the inconsistency I saw. After asking about the price difference, the manager repeated the same policy. I mentioned my earlier hypothetical again, and they said that approach would go “against the spirit” of Costco’s return policy, but admitted there would be no restriction if I chose to do it.

After an awkward silence, I asked if that meant my price adjustment was denied. The manager finally said they would honor it “just this one time.” However, after beginning the refund, they stopped midway, saying they were “confused” by the item. It turned out the item was not on a regular sale but a “corporate sale,” which supposedly made it ineligible for adjustment. As a customer, I found this distinction unclear and unreasonable.

While they eventually processed the adjustment, the experience left me feeling humiliated, dismissed, and disrespected. Neither the manager nor the associate offered an apology. The lack of professionalism and empathy was disheartening.

I will not be returning to this location and would advise other customers to save themselves the frustration—just repurchase and return rather than trying to deal with the unhelpful and...