Hampton Inn & Suites Seattle/Redmond — Hotel in Redmond

Honestly, this has been the worst experience I’ve had at a hotel. I stayed one single night, and then checked in for 4 nights a few days later. The first night went okay, except the room was poorly cleaned and had hair all over the bathroom. The toilet lid was half off and I had to pop it back on manually. The receptionist who checked us in at night was amazing. He gave me a handout with a list of all the hotel amenities, check out times, wifi access, etc. He apologized for the rooms being across from each other and not next to each other, which was sweet. He worked almost every night I was there and he was so kind and informative every time.||The day before our second check in, I received a voicemail requesting I call and confirm my reservation for the next day. I called 3 times and each time the receptionist kept hanging up on me, and then put me on hold for 5 minutes. Finally when I confirmed my reservation, I requested the third floor which I was told was “do-able” since I booked two king rooms and those are “Easier” to reserve.||When I arrived, the receptionist Punam was extremely rude to me. She was so dismissive and did not apologize for putting me on the first floor. On top of that, the two rooms I booked were nowhere near each other. She did not explain any amenities to the hotel. Did not tell me the room number. Did not tell me or apologize that the rooms were so distance from one another. She just handed over the key cards and dismissed me. I felt so uncomfortable and unimportant when I checked in this second time around. Each time I saw her after that she never greeted me or made me feel welcomed.||The first floor was, as I thought, very noisy. You can hear the people above you walking and rolling their suitcases around at all hours of the day or night. During the third night, my room was not even cleaned. I asked the housekeeper directly if she could and she agreed, yet I came back to an uncleaned room. I tried to call the front desk and housekeeping for towels, and no one responded. Either their outdated phone was not working, or they were ignoring my call. I went to the front desk and they told me they were out of towels, but they were in the dryer and they would bring them to my room in 15 minutes. They never did. It’s funny how their motto is 100% satisfaction guaranteed but I didn’t get any of that type of service. ||This was the worst experience I’ve had at a hotel and I’ll never stay at a...

Honestly, this has been the worst experience I’ve had at a hotel. I stayed one single night, and then checked in for 4 nights a few days later. The first night went okay, except the room was poorly cleaned and had hair all over the bathroom. The toilet lid was half off and I had to pop it back on manually. The receptionist who checked us in at night was amazing. He gave me a handout with a list of all the hotel amenities, check out times, wifi access, etc. He apologized for the rooms being across from each other and not next to each other, which was sweet. He worked almost every night I was there and he was so kind and informative every time.

The day before our second check in, I received a voicemail requesting I call and confirm my reservation for the next day. I called 3 times and each time the receptionist kept hanging up on me, and then put me on hold for 5 minutes. Finally when I confirmed my reservation, I requested the third floor which I was told was “do-able” since I booked two king rooms and those are “Easier” to reserve.

When I arrived, the receptionist Punam was extremely rude to me. She was so dismissive and did not apologize for putting me on the first floor. On top of that, the two rooms I booked were nowhere near each other. She did not explain any amenities to the hotel. Did not tell me the room number. Did not tell me or apologize that the rooms were so distance from one another. She just handed over the key cards and dismissed me. I felt so uncomfortable and unimportant when I checked in this second time around. Each time I saw her after that she never greeted me or made me feel welcomed.

The first floor was, as I thought, very noisy. You can hear the people above you walking and rolling their suitcases around at all hours of the day or night. During the third night, my room was not even cleaned. I asked the housekeeper directly if she could and she agreed, yet I came back to an uncleaned room. I tried to call the front desk and housekeeping for towels, and no one responded. Either their outdated phone was not working, or they were ignoring my call. I went to the front desk and they told me they were out of towels, but they were in the dryer and they would bring them to my room in 15 minutes. They never did. It’s funny how their motto is 100% satisfaction guaranteed but I didn’t get any of that type of service.

This was the worst experience I’ve had at a hotel and I’ll never stay at a...

The location is good - stores, gas stations, etc. in the area. The room was clean and had a typical layout for a Hampton Inn. There are multiple USB ports for charging electronics (both bedside tables and main area). We got the digital key but had issues with it almost every time we tried to use it - it would just spin, then when I clicked "try again”, I got an error and had to exit and go back in - sometimes more than once. I made sure I was on wi-fi, but that didn't make any difference. You had to use the digital key in the elevator, so this was really a pain.||We bypassed the front desk but had issues getting the key to work in the elevator and asked for assistance. The man who came to help wasn't necessarily rude but was obviously not happy that we were bothering him. Someone came in with a physical key (that worked), so that took care of it. I have used digital keys before and never had an issue, but it was such a hassle, I won't do it again.||I do not suggest the free breakfast. Scrambled eggs were edible, but that is the best I can say about them. the bacon was extremely hard and crunchy. The fruit looked like it hasd been setting out for hours (It was Sunday, so hours were 7AM to 10AM. We went about 8:00). I only got a few eggs and couldn't eat the bacon, so decided to get cereal. Poured the cereal, but the milk was out, so had to toss it. The coffee in the room was was not very strong, so I went to get a cup of coffee, but it had run out.||I hadn't used the app to checkout previously but thought I would try it - I didn't see it offhand, and didn't have time to look for it, so checked out at the front desk. I asked the agent if checkout functionality was available in the app, and she was extremely rude and not helpful. The conversation went something like this:|ME: "I was going to check out using the app but didn't see where to do that. Is that a functionality in the app?|AGENT: "That's not my problem".|ME: "Well, it's your app, isn't it?"|AGENT: "It's not my app".|ME: "It is a Hilton app, isn't it"|AGENT: "if it isn't working, you need to get in touch with your provider"|ME: I didn't say it wasn't working, I was asking if you can use the app to checkout."|AGENT: "I don’t know anything about it".||Needless to say, I won't be...