GameStop — Local services in Reno

Hello we come in all the time and spend a ton of money at this store so I have noticed in the past and this visit with my young son how rude the manager (Andrew) was. He is always rude every time I have been in this store he never says hello. I always say hello to him when I walk into the store and he glares at me. Also yesterday when I was in with my son I asked him a question about a game and he snapped at me and said I am helping someone else right at the moment and then started to laugh like I was being rude to him. I would never interrupt someone and if I saw that he was helping someone else I would of waited my turn. Just to make sure I have the right guy Andrew the bald headed man. Anyway my experience with this character has upset me quite a bit. I feel that he talks down to us in front of my child. I feel that maybe I should take my business somewhere else in the future. The thing that makes me sad is that we come in all the time and Andrew knows us by face and knows we spend thousands of dollars at this store. You think we would be treated like a loyal customer. It is too bad because Bryan was so helpful with us. Bryan came right up and asked me if there was anything he could help us with asked my son only 8 years old if there was anything he was looking for. I was really impressed with Bryan as I felt that he was truly there to help us find what we need. On the other hand Andrew as a manager of the store never says thank you or can I help you with something. He is just straight out rude. I feel as a manager of a store that you are representing the whole deal. I do not like to complain but I was really upset when I left and my 8 year old son even said daddy why do we shop their when the bald headed guy is so mean to you. I said you know what that is a great...

Unfortunately bad overall experience. I normally shop at a locally owned game store in town, but they didn't have what I was looking for. Three GameStop's in town, it was nice that they could tell me which one of the stores had what I was looking for. Saturday before Easter I was in search of Insta Sports on Nintendo Switch, the one that contained bowling. One store I called had ,instasports summer games but said the store in Mae Ann had the regular insta sports. So at the Name Ann store I grabbed the pre-owned case that said instasports. Paid $32 and some change for it and added to my Son's Easter basket. I failed to look at the cartridge until my Son opened it on Easter and the game in the box was 'instasports summer games" it was not what I thought I bought. Then it was not compatible as my Son has the Nintendo Switch light and not the regular Nintendo switch, so not verifying cartridge and not getting the light compatible I will take blame for. Just now, Monday after Easter I came back for a refund or store credit? Was told because the game does not match the game that the pre-owned box says it is, my choices where $8 store credit or $6.40 cash back? After looking at inventory I took the cash back, so at the end of the day my experience with GameStop was a $26 donation. I won't say that I won't ever shop here again, but I will try not to if future inventory I am looking for is found elsewhere. Unfortunately I do understand that this policy may have been put in place because of past scammers, but I'm an Army Vet, Father of 2 and make an honest living. Just don't want to be looked at as someone trying to get over on the store. Next time I'll do my due dillegince and verify product and...

It's very obvious they're going out of business for a solid reason I bought $140 console and the controller has been a pain it looks like they pre-built it and try to sell it as a new controller the back right capping fell off it was just inside a box with the joysticks only thing being saved from hitting around the box the left pause button is not pressible it feels like it's sticky or stuck the up on the d-pad does not work you have to click it to where you can break the controller the controller itself has disconnecting issues keeps beeping and does not take no batteries called GameStop service ask the lady for her name to start the conversation she ignored me and kept asking for the shipping information after other attempts yo wasu finally said her name also mentioned to her that the controller was the only problem the Xbox plus cord were all fine she stated that the controller and a Stern voice that the controller is not the problem the controller has time to say and since it's new and if we would want to return it we would have to return the entire thing she said no matter if the Xbox works and the court works we want all of it back and will give you your money back and for being a legally blind and disabled person myself I feel like they slapped my face and defecated on my doorstep because they got me good it's very strange and odd they tell you to let the controller set in with the refund time is only 7 days they're going out of business their stocks show these creators clear out stores for them but it's not enough have a good life...