L&L Hawaiian Barbecue — Restaurant in Reno

Let me write a proper review for this place since there seems to be many half-assed ones for this restaurant. Let's establish a couple things about my appetite before I review. First of all i'm from Hawai'i so my palate could be cited as being biased. Secondly I've been eating L and L for years in Hawaii, Las Vegas, and Reno so I enjoy the chain overall.

I ordered the Kahlua Pig and Lau Lau. Like I usually do. But I've tried just about everything. The Lau Lau tasted very yummy and arrived at my table piping hot. The Kahlua Pig was yummy (especially when I paired it with some chili paste and barbeque sauce). I ordered my meal with a scoop of rice and the macaroni salad. I enjoyed my meal overall. Very yummy and a comfort food to be.

The service is chill. There's really not much to it. You pay and order. Then your food is ready and the customer is called up 50% of the time to pick it up themselves (sometimes they will bring the order to the table your are sitting at). It's a family owned business and both the owners are fairly personable. Once I even asked for my eggs to be basted. (which i'm sure most of you don't know what that cooking technique is), but they made it. They usually hire cashiers from UNR to support students.

Naturally like every establishment there is room for improvement. I do think their service could get a little more friendly and personable to the customer. I personally would like to see more healthy meals come from L and L to represent Hawaiian culture, but that's just...

Excellent rating overall! New owner. Disregard all comments prior to purchase by this new owner. Prices have increased slightly but still need to be reflected in the takeout menu and menu on the board, despite the disclaimer "prices subject to change without notice" .Owner has not done this yet.

They have Hawaiian shaved ice now.

Outstanding customer service from Monique & the very impressive manager who corrected a problem promptly w/o me having to complain about it. I ordered something worth about $12 & did not realize I incorrectly tipped over $100...since they had a new machine I was not used to.The store manager called me the next morning,, said the transaction had unfortunately been processed to my credit card. but he had put in an envelope for me to pick up the overpayment due to the credit card error. I was so impressed!!!!!

I went back repeatedly during the days following as a Thank You and even ordered a big takeout order.I left my bag during one of the times I was there and they kept it for me.

Honesty is good business!!!. This company deserves my business and I will keep coming back and recommending it to...

I hate to write this review, because my family and I enjoy their food. However, I cannot recommend takeout from here. In brief, we called in an order for our family of six. The order was ready when we arrived -- so far so good (and "tied" in plastic bags, so hard to confirm the order contents). Yet when we get home part of the order was missing (it was on the receipt so we were charged for it).

I immediately called the store and they offered I could come get the missing items. I asked if I could be refunded the missing items and was told they could not do that. So off I went back to this location to get our missing food. No apology offered. The whole adventure of going back and then driving home was a waste of 45 minutes (and my food was of course cold by this time).

So, at some point we may go to one of their other locations, but I will never attempt takeout from them again. The lack of apology...