lululemon — Local services in Reston

This store offers a pricey line of exercise and casual wear. But it may be justified due to the incredible customer service. I went there on Dec 23 and store was full of last minute shoppers. To my surprise, there were available staff offering assistance at every turn. And NOT the subpar customer service of a team member, as they are walking away, saying "You're good?" These staff members were asking questions like "Do you have any questions about that product you are looking at?" and "Can I help you find a size?". Team members taking the time to explain the difference between Trainer line and Align line, which helped with my selection. I saw staff members ask customers in long check out line if they would like to place their order on their tablet and avoid the long line. And BEST benefit I discovered...all alterations are FREE. For someone of short stature...that is a big deal. I gave 4 stars because I still feel the clothing is pricey, but overall has a great company model. I would recommend because of the quality of the yoga pants and the above average...

My husband bought me several items from this location for Christmas gifts. Unfortunately, a couple items did not fit even tho they were my usual size. They were “final sale” items but I was hoping that lululemon would stand behind their products, especially considering they were a gift. But no, they would not let me exchange them since they were no longer in the store. I had every intention of spending well more than the cost of those 2 items, but not after being told they would not take them back. Not only will my husband never shop there again for gifts-I don’t want to shop any other lululemon location or even online. Lululemon has gone from being my favorite store to one I will never give any business to again. Be aware they do not stand behind their products, and they will not work with you at all on “final sale” items. Even if they clearly do not run...

This is my first time visiting the store so I had high hope on service and products. I had heard many great reviews on the leggings and I decided to get myself one. Overall the staffs were very friendly in helping me getting a fitting room. However, when it's time for making a purchase, the cashier asked for my phone number and I didn't want to give it. The cashier immediately gave me a really rude face and response. During the course of transaction, she was chit chatting with this other girl when there's a long line of people waiting to make purchases I was very surprised because we as a customer should have the right to either give or not give our personal information.

Will not visit the store again and not sure if I want to make any purchases in the future. Please train your staffs to be...