North Central Ford — Local services in Richardson

I had a terrible experience here. You have to leave your car for 3+ days just to get an inspection, with no loaner car unless you agree to do the repair with them. My car sat for days with no clear update, and when I finally heard back, they said the evaporator was leaking and the repair would cost $2,000—then they offered me a loaner.

Even worse, when I picked up my car, I found a new hissing noise from the A/C that wasn’t there before. They admitted they recharged the system even though it was leaking, meaning I’d just breathe in chemical odors until it leaks out again. That’s not customer care—that’s careless.

They were courteous, but the way they handled things was disappointing. _ _ This place doesn’t really take care of customers or think about their needs. They just do business the way they see fit, but it’s not in the customer’s best interest at all. Nowadays, you have to leave your car there for at least 3 days and 3 nights, and they won’t even provide a loaner car. On Day 4, they finally inspect it, and maybe the following week they will finish the repair. Only if you choose to repair your car there will they provide a loaner.

Here’s what happened to me:

On Monday morning, I called to report that there was a strong chemical odor coming from the air vents whenever the A/C was turned on and the blower set to max. The service team told me inspection would take 2–3 days. I agreed and dropped off my car.

On Tuesday afternoon, I called for an update. A service team member said someone would call me the next morning.

On Wednesday morning, I still hadn’t heard back, so I waited and called again that afternoon. This time I was told they could see who my service advisor was, but not which technician had been assigned to my car. He said I would need to call my service advisor later, since he was off shift. This made me wonder—does your team not share one system? Does this mean no technician had been assigned to my car after it sat there for 3 full days and nights?

What’s even more frustrating: On Thursday morning, my service advisor finally called. He told me there were other cars ahead of mine still and asked whether I wanted to leave the car for inspection or just pick it up without inspection. This was unacceptable—Thursday was supposed to be the day they inspected it, and I had already waited 3 days. I had been taking Uber everywhere during these time, since they refused to provide a loaner car, saying none were available.

On Thursday 11am, they told me my car had finally been inspected and that the likely issue was a leak inside the evaporator case. Since this was a $2,000 repair, they said if I chose to repair it there, then they could provide me a loaner car. This felt like double standards—if they knew my car would be tied up for 4 days, why not provide a loaner from the start, or at least let me drive my car until Day 4 and then bring it back for inspection?

Even worse, when I picked up my car, I noticed that when I turned on the A/C, I could hear a hissing sound like something was leaking. This sound was not there when I dropped the car off on Monday. I asked why, and they said they had fully recharged the A/C system with refrigerant, so it would blow cold until it leaked out again. But if you really care about customers, why would you recharge a leaking system when the odor is still there, knowing I would have to breathe in potentially toxic air? My A/C was blowing cold on Monday already—there was no need to add more refrigerant.

They insisted that running the A/C with an evaporator leak is not inherently harmful at all. But according to information I’ve checked, it is not recommended. Refrigerant leaks don’t just mean reduced efficiency—they can mix with compressor oil, mold, or other chemicals in the evaporator case, creating air that may be unhealthy to breathe. Continuing to run the A/C with a leak can also worsen the...

This is literally the best dealership expierence I have ever had. First I made contact via a more info option about a vehicle online. I got 1 call! Not 10, 1. I explained my situation, we weren't sure if we were going to buy yet, really exploring options for a larger truck then my Nissan Frontier, but not in a hurry. They advised the specific vehicle would go quick (mileage and years I knew it would), but once I mentioned my schedule, not another push. " come see us a as soon as possible, but if it's sold we will help you find another. Please confirm availability before you come by to make sure your time isn't wasted". No bait and switch, just honest.

We are able to make it 3 days later on Saturday, made an appt. The truck I initially inquired about sold that morning, but the I had told them I was interested in another one that hadn't even been inspected yet.

We were greeted by our sales person, Waseem. Let me start here, the most professional, respectful, and honest salesman I have ever worked with. This man has the highest recommendations, go see him. He took some basic info, asked if we were interested in a trade, had us in the truck in about 10 minutes. He let my wife and I look everything over, took notes of items to fix (broken seat belt buckle), mind you it hadn't been through inspection so we expected a few things. The engine hadn't been cleaned yet and he began to apologize, but when I told him I like a dirty engine because I can see leaks, he smiled and told me most people don't look and we talked about the engine. He gave my wife and I opportunities to talk without pressure, gave us privacy. Helpful, but not hovering.

Once we got to the "dealing" we explained we had a number in mind for trade in, a budget, and if we couldn't make a deal we'd be back, we just may not be there yet. He went to his manager, came back, walked us through the offers. Took off any packages wedidn't, took our budget and concerns, and fought for us a great deal. We were close and really had to talk as a couple if the deal was right, no pressure even after his manager came up.

We ended with a deal, finance was bogged down, and we had our baby with is. He tried to push us through finance as quick as possible because our little guy was getting restless, reminding them we don't want extras and trying to help us with any deal we could.

They kept the truck a few days to fix a few things and go over all the mechanics. Waseem kept us in the loop and was so helpful at pickup. The overall dealership was great, courteous, they did offer packages and products but also mentioned they just are offering and understand our needs and budgets, not a single push.

100% go to north Central ford and ask for Waseem. Every step we evaluated prices, cost, options, and were on the fence because we wanted to long term budget for our family. Waseem never pushed, even with all the work, and understood we would be back if it didnt happen. We were treated by him, sales managers, and finance staff like people and were listened to. The expierence will make us lifelong customers.

Context as well, photo attached, a beautiful truck, way below blue book. Great prices...

Don’t be fooled by the service provided during the buying process as the follow-up customer service after you have purchased your vehicle is a complete 180 and non-existent. We will never do business with North Central Ford ever again. We hate writing negative reviews as sometimes people just have an off day, but we have 2 different instances in 2023 and 2025 that reflect their very poor customer service.

We purchased a vehicle from North Central Ford in 2023. The initial buying process was good. It was a typical car buying experience and we would have shopped there again if we needed a new vehicle. We had a couple of things promised to us from the sales team, which was on the we owe/they owe statement. To get those things resolved, it took multiple calls and texts to at least 3 different people over the span of 2-3 weeks. It was exhausting and very frustrating. We figured maybe it was a glitch and North Central Ford doesn’t typically operate this way. We may have still shopped at their dealership again even after that experience, because again we thought maybe it was just an off day.

Unfortunately, over a year and a half later we had to relive the same frustration. We traded our Ford vehicle at a different dealership in 2025. From past experience, we know you normally contact the finance department at the dealership where you originally purchased your vehicle to cancel the service contract and get a refund on the remaining amount. The Finance department at the new dealership told us the same thing. They said Finance teams don’t normally want to deal with it, but it is something we handle on a regular basis.

We called North Central Ford and were told someone from the Finance team would call us back. To make a very long and frustrating story short, over a 3-week period we spoke with 2-3 sales people, left messages for 2 different people in the Finance department and left a voicemail for the sales manager who was supposed to work on having someone from the Finance team follow through. No one ever returned our calls.

We understand submitting paperwork to get a refund on a service contract for a previous sale is not something Finance departments want to deal with, but it is part of doing business and working through these in a timely and professional manner is part of customer service. We are the kind of people who have bought 3 cars from the same salesperson, because we appreciated his customer service. This salesperson even worked at multiple different manufacturer dealerships and we still went to see him. We have also shopped at the same dealership multiple times due to loving their customer service even though they are 2 hours and 80 miles away from us round trip. We value customer service, but unfortunately that is definitely not something North Central...