Geek Squad — Local services in Richland Township

Disappointing Experience with Geek Squad

Unacceptable Service

I strongly advise against visiting Best Buy's Geek Squad for gaming PC support. My recent encounter was appalling and extortionate.

Unnecessary Charges

All I needed was simple guidance on updating my brand-new gaming PC (purchased that same day!). Yet, the Geek Squad representative had the audacity to demand $150 for a diagnostic test.

Obvious Issues

Lack of transparency about diagnostic test requirements Unclear communication about update costs Aggressive upselling

Unacceptable Experience

Representative prioritized profits over customer needs Failed to provide basic update instructions Demonstrated incompetence and dishonesty

Recommendations

Train staff to prioritize customer needs Provide clear, free guidance for basic updates Cease exploitative practices

Warning

Avoid Geek Squad at all costs. Their sole interest is draining your...

Came to Best Buy for the’ free’ iPhone under warranty screen replacement. Found out the Apple warranty does not cover the screen. OK with that. In reality it ended up costing $130 and the only fellow that could do it showed up to work at 12:03 time for a 10:20 appointment. Was given multiple ETA times for his arrival which passed again and again, While I sat there waiting. I was given no explanation or reason why he showed up for work well over an hour and a half late keeping me waiting. Didn’t get out of there till 12:30 for a 20...

GeekSquad made a backup, but could not figure out how to restore it. It took over 15 minutes before the most knowledgeable person there figured out that I wanted them to restore a backup. All the while they were trying to charge me $100 for copying the backup to another drive. I even brought a 2-slot hard drive reader with me, but they couldn't figure out how to plug it in. It's literally a USB port.

100% a scam. They will hold your data for ransom without a second thought.

Another customer paid $200+ for doing a...