Target — Local services in Richland Township

EXEMPLARY Customer Service. This morning we visited to make a large shopping trip of many items. Upon checking out - my AmEx was declined. I cannot begin to share how humiliating this was - as though I had no idea why it was declined - I am sure it did not look that way. Yet Target personnel (Wyatt and Sally) were incredibly gracious. Sally came over to help and made us feel as if it was not our fault. Since Amex call center had us on a lengthy hold, Sally took us aside and graciously tried to run it again, and then helped us choose what to ring again what we could afford in cash all while continuing to apologize. I was so embarrassed and Sally went above and beyond to make us feel that it was not our fault. Even as doing so, she also commended Wyatt on what a great job he had done packing the bags (and he did). I should also mention that while we were shopping we spoke to another crew member who was explaining the reset and how excited she was about it. Just a great team at this store.

When we got in the car, AmEx finally answered the phone explaining that I had inadvertently been declined not due to issues or funds but as we had switched mailing recently to a PO Box when our new card had not arrived and they needed a street address for all cards to be active and had not input our street address (that they have had)..... (Unbelievable). As a former vendor of Target (who represented a company when we won Vendor of Year) - I have always loved Target personnel and it's philosophy from the Corporate level, but today, I can share that this experience in one morning showed more customer service, and partnership than a 28 year (gold) history with Amex. Keep up the great work and thank you so much for...

Placed a curbside pickup order for 4 picture frames while in the parking lot. Waited 15 minutes and went in to see how long it would be. They told me 2 hours. TWO hours for them to grab 4 picture frames. I noticed a handful of employees just standing around on their phones. Clearly not processing curbside orders.

I had no choice but to wait, then over an hour later they tell me they don’t have 4 in stock. I walked back to the frames section and found 4 of the exact frames I ordered. Clearly an employee didn’t look hard enough and marked them as sold out which made the checkout process even longer.

Target, here are my suggestions: -Shift more employees to curbside pickup, as popular as it is during covid -Train employees better so they don’t just rush past a section and barely look for the items- this just DELAYS the fulfillment even more. -if a customer orders curbside, and can physically see the item on the shelf- let there be a process that expedites checkout.

Such a bad experience, and on top of that the employees at this store couldn’t seem to understand my frustration with the lack of prioritizing customer satisfaction and were very...

I love the Quakertown location. They're always super patient, helpful and friendly there. It makes the experience of preparing for my first child so easy and less stressful. I first went to checkout and a giftcard I had wasn't working. The woman with brunette hair to her shoulders and glasses was so kind. Instead of handing it back and saying she couldn't help me, she tried a different way to scan it and printed out a receipt showing it did have money on it. I was grateful to her for taking her time to help me. Then I went to the registry area where Nate and a young girl helped me with my car seat trade in to also purchase it off of my own registry. They were patient and kind and determined to figure it all out for me. I really appreciate everyone who works there. They always go above and...