Ez Fix Cellphone Repair — Local services in Richland

Not impressed.

I dropped by to get my note 10 + screen Repaired (new screen and battery). They where quick to get me in and the repair only took a couple hrs. It cost $400 in total.

I asked if I got a new original screen and they told me I did but it's obvious to me that isn't the full truth.

The frame they replaced my phone with was a different color than my original phone. They didn't tell me before or after they did the service that they would be changing the color. Not a huge deal but it's annoying they didn't even ask if it's OK. Now I have a black and silver phone. Instead of just black.

The microphone on the phone didn't work after they had replaced the screen it either and they didnt catch it. I had to take it in for them to fix this again later

The "new" screen and frame they replaced it with had a charge port that was fuullll of lint so badly I couldn't charge my phone.

To top it all off my phone will never be water resistant again after this repair. (Not a deal breaker but just and fyi) again not told this until after the service.

It's obvious to me that the new OEM screen was not fully new like they told me. I spent $400 to be lied to.

I don't typically leave reviews but this was bad, maby a fluke experience but its frustrating none the less. They used well used parts to replace new parts that where fine in my phone when I brought it in. They told me they use all new parts.

In the future I would recommend being upfront with customers, this would have been fine if you would have told me what to expect before paying I simply would have payed someone elce to do it.

I would never come into this...

Fixed my iphone6 within an hour. Excellent service!

After the initial screen and speaker replacement, things went quickly down hill. Within two hours of the fix, the cell phone started to power cycle (never had a problem prior). Then after taking it in I was told it probably had memory or CPU problem. I feel this was due to the earlier repair, but was willing to give the benefit of doubt. They then said they could replace the board to fix the problem. I agreed and then waited two weeks for the repair. Once the board was replaced the phone worked fine so I took it home, connected to iTunes, and did a restore. During the restore I received a warning about storage. The phone now had 16 GB storage versus 128 GB that I had on the old board! They should have mentioned this to me before I agreed. I find the whole experience to be misleading at best! I therefore am dropping my rating.

I will say that the staff are friendly, but that is not enough to overcome the many problems I had with the overall repair.

Ok, an update to my ordeal. EZ Fix found me a 128Gb iPhone 6 to replace the one they repaired. This was unexpected and very appreciated! They went above and beyond to make things right for me. I cannot say anything but good...

Very friendly ppl. But they did not tell me the iPhone 12 I bought from them has counterfeit parts. When I bought it, they mentioned the face recognition didn’t work. Not a big deal, didn’t really think much of it. Turns out, it’s bc they installed fake parts that do not work. Also, they put some cheap glass on that literally scratches with anything. I’ve only had 1 other iPhone, the iPhone X. Never had a screen protector. Never had multiple deep scratches like this one does. And now the iPhone is starting to not work bc of the counterfeit parts. I’m not saying every thing they have is bad just bc I bought 1 bad phone. But just be warned. Do your research. If something doesn’t work on the phone you’re buying, don’t be dumb like me. Ask questions...