The UPS Store — Local services in Richland

Natalie was extremely rude. She did not greet me. She watched me struggle to open the door with a very large and heavy package. And then on top of that she made me purchase a thing of tape for the box. When there was sitting a whole roll right behind her. When I asked her she could just use that her rude reply was to roll her eyes and say you can go buy some.

So I went a grabbed a roll to purchase. She just stood there looking rudely at me. I asked her are you going to ring it up? She said we'll finish with your other stuff first.

And then she didn't want to give me my receipt. I know it's because she didn't want me to do the survey. I told her I wanted it and am sitting in my car writing this. I'll go out of my way to not come here again.

Your location in Kennewick is way better at...

Worst UPS store in America.

First bad experience: Shipped a drawing on canvas (worth probably $8) and they automatically sold me the "ship it in a fancy art box" package without asking me. Cost me about $50. Didn't even realize it happened until after they handed me the receipt. I eventually complained and they refunded me, leading then to

Second bad experience: I had to ship a ring to get repaired. Who I shipped it to called me 2 weeks later and said they received the package with nothing in it. Giant hole was cut out of the envelope though. I filed a claim with UPS. It was immediately denied with no reasoning. I filed a claim with this store. It's been 2 months and I have heard literally nothing back. UPS lost my $500 ring and won't even...

I stop by this store frequently. My perception of the gal that processed my two packages was not happy. I don't know if I did anything. I did express how expensive it was to ship package to California. Her answer higher minimum wage higher shipping cost. She mumbled her questions each time she asked where I had to say "what". Then she repeated her question louder. She did not smile at any time. I did ask her if offended her in some way. I did ask her if she was having a bad day. She said no she is having a great day.. Said it twice but did not smile then nor did she look at me just continue to type and look down at the computer. She finished my two packages. And I left. I would score her customer service skills...