Ply Shop + Studio — Local services in Richmond

I was in Richmond with my husband and 4 kids on a field trip. As an avid knitter and with 2 kids that crochet, I saw that there was a fiber store and was excited to check it out.

The woman working there was unwelcoming to my children. They were curious and were touching yarn, just as I was...just as ANYONE who walks into a fiber store does. They were quiet and curteous when she chided them for touching unspun wool (that was just lying out in the middle of everything) and suggested that my middle school and elementary aged children "sit on the rug" while I shopped like toddlers. She didn't speak to me after that. Apparently she doesn't enjoy making money because I was fully prepared to spend...

I knit, crochet, needlepoint and now weave! This shop is like walking into a candy store with treasures galore! They have other home crafts as well, have a lot of supplies, can give lessons, advice, and have some hardware rentals available! I just finished a rigid heddle loom weaving class. It was affordable, enjoyable, and thorough! These are very friendly and supportive people with knowledge they love sharing! I highly recommend them. They are a great asset to the...

I ordered some yarn from this shop in early September. After about a week I heard from them and the yarn arrived quickly. At the time I said I may need to order another skein. 2 weeks ago I placed an order for the additional skein. The money was immediately debited from my account. I have heard nothing. I have sent 3 emails. No response. I started calling. They do not answer their phone and do not have voice-mail. I am hoping a review might get their...